Life Runs Better

As a homeowner of over 20 years, I find Legacy Plumbing to be the one contractor/company that stands alone as superior in all aspects of service. I have called upon Legacy Plumbing numerous times for a variety of repairs both large and small and have always been beyond pleased with their work, their professional attitude, and their pricing. I would like to specifically thank Kelly McGill, who consistently extends the extra effort to do more than the actual job entails, fixing small problems as he sees them without additional charge (he also surprised me by cleaning our re-glazed bathtub that I thought was hopelessly stained at no charge, just a courtesy). Kelly has also provided excellent advice on how I can fix certain plumbing situations in the future and has shared some tricks of the trade that can make owning an old home more manageable. How I wish that all companies had the proven tradition of excellent workmanship, courtesy, pricing, and the ability to leave the customer knowing that a job was well done as Legacy Plumbing. Thank you.

If you're reading through these, it's probably starting to sound like the same thing over and over. But it's true... Legacy is the best! I had never called the same plumber twice before I called them because I was never impressed by anyone else, but I've had Legacy come out for every plumbing repair I've needed over the last 4 years in my aging house, and I wouldn't call anybody else, ever. When they finished the installation of the new water heater, they had me inspect their work, and even made sure I knew how to set the thermostat if I ever wanted to change the temperature. Just the excellent service I know to expect from Legacy.

We have used Legacy Plumbing since we moved to Frisco in 2012. They were 5 stars in my book from the moment we scheduled the first appointment. They immediately replied to my request for service online and provided me an estimate. They scheduled my appointment and were able to come out within 48 hours (non-emergency service) and the plumber wore booties over his shoes to protect our floors. They are always cleanly dressed and very professional. That’s the kind of service we wanted and Legacy has never let us down. 7 years later and we have used them for water heater replacement, toilet repair, shower faucet replacement, pressure in our plumbing lines, and more. I would highly recommend Legacy Plumbing.

Thank you to Legacy Plumbing. My husband and I have been your customer since moving to Frisco. Your plumbing service has always been top-notch! Our daughter purchased a 1970s townhome in North Dallas this spring and by December had a tub drain that was draining slowly. I called Legacy Plumbing for a second opinion after a Dallas plumber quote was too high in my estimation. Not only did LP schedule an appointment on New Year's Eve morning, but Mike and his assistant Shelby also were early to arrive, diagnosed the problem within ten minutes, and had the problem fixed before lunch at a fraction of the cost. We had a new garbage disposal installed at our home by another team that same day. Mike suggested we use the disposal with the 8-year warranty that was also quieter, as did the on-site plumber. We followed their advice and I could not be happier. I plan to endorse LP on our homeowner association website, but more importantly, our daughter, a first-time homeowner, learned a valuable lesson about companies that have integrity and expertise to get the job done properly.

Thank you for your professionalism, consideration, integrity, and genuineness. Deb and I truly felt you had our best interest at heart. You were very thorough in your assessment of our situation and your presentation to resolve it. You put our concerns to rest and in light of our experience with a prior plumbing company, this was no small task. We had been using the services of another plumbing company for over 35 years but in the last couple of years, we had grown concerned with their business practices and service.