I can’t say enough good things about Legacy Plumbing. From the very first call to them, the immediate sense was evident they were in it for me. I was connected to a specialist to hear about my issue. Possible causes were identified, and solutions I could do myself were even presented as options if I wanted. They outlined in detail the steps they would take, the associated costs…all up front before any commitments were made. They stayed in constant communication.
As this was not an immediate emergency situation, an appointment was made the following day. The plumbing specialist (Mike Collard) called 1½ hours before the appointment time saying he was running early and would come earlier if I would like. (When was a plumber ever early?)
Once here, my problem became Mike’s problem and he took it from there. After discussing the issue, of the six possible causes for it, Mike ruled out four in the first 5 minutes and narrowed the focus. He outlined what he would do, and the associated costs to the penny.
He did indeed find the cause (which was not obvious) and set out to repair it. While there, I asked about several other items…Mike offered up solutions and costs, plus some do-it-yourself alternatives. He also provided some great advice about our home and other project work.
Like I said previously, I can’t say enough good things about Legacy Plumbing. They are exactly as advertised on their website, plus some. From the first person to answer my call, to the specialist that shook my hand leaving my home, it could not have been better.
Thanks Legacy Plumbing!
