Steven and Sam were the technicians that were at my home at the start of February to... repair cracked sewer lines due to tree roots. Trees are great, but the problems created by roots can be awful and they were able to do a great job of repairing the lines and making sure the system was secure. Both Steven and Sam were very professional, courteous, and went above and beyond to make sure the work was done as professionally and thoroughly as possible. They went as far as tracking down the best parts for the project to make sure the job was done right. It took them longer than expected, but they were determined to not leave until it was done properly. Immensely thankful for their dedication and thoroughness.read more
Without a doubt Kelly and Jonathan are some of the best pluming experts I have met. ... When I first identified a broken pipe on my toilet, I knew the work was well above my skill level. Kelly came out an explained repair options to me. He then scheduled an a-point,ent to complete the repair, he and Jonathan showed up at the time they stated. The completed the work in less time than expected and left the work-site clean. The two gentlemen keep me posted on the progress and explained every step with complete clarity. This is my second experience with Legacy Plumbing and I will definitely call them back. I will also refer friends and neighbors. The folks are awesome. I forgot to add that they do everything they can to observe social distancing and mask measures as well.read more
Honest, knowledgeable, friendly, trustworthy...I cannot say enough wonderful things... about this company and their staff. We have used on multiple occasions, but most recently we had them out to repair a slab leak. They took the time to discuss repair options with us and our insurance. The team was efficient and affordable. Matthew took the time to answer ALL of my questions! We were very pleased and will continue to use them.read more
I just had Legacy Plumbing replace my 2 gas hot water heaters in my attic. Steven... and Logan did the install. I was so very impressed with their professionalism. From the estimate to the install to the cleanup to the receipt. It was all far more professional than I have had in the past from other similar types of dealings. The use guys did an amazing install and upgraded things that were needing upgrading. I feel so lucky that I chose this company to handle this. I chose them based on their ratings and I think I made the right choice! 5 stars!!!read more
The Team was able to get me in ahead of schedule and were knowledgeable, efficient,... friendly and left the area completely cleaned. Steven and Logan explained the scope of the work and what they needed to do to fix the problem, as asked if there were any other issues that needed to be addressed while they were there. I actually have a home warranty that covers my plumbing needs, but prefer to use Legacy instead.read more
Cole did an outstanding job. He was very professional and left the area cleaner than... when he arrived. What really impressed me about Legacy was the entire operation. When I called to book an appointment they let me know they didn't have availability until the next day. When I indicated I really needed a fix the same day, they understood and suggested I call other plumbers and gave me a price range that would be reasonable for my issue so I'd know if I was getting a good deal. I decided to book with them regardless of the wait. Then they had a cancellation and moved me up. They called to confirm it would be ok. Then they sent me a link to a picture and profile of the plumber who would be making my repair. The entire operation was super professional. This is the best experience I've ever had with a plumber! Highly recommended!read more
Wayne and Ahndre came out again and were awesome again. Pinpointed where the gas... problem was and fixed it immediately. These guys continue to provide the highest quality knowledgeable plumbing service in the biz at reasonable rates. Thanks again guys and please keep it up!!!read more
Outstanding customer service from the first call when Vicky calmed my nerves and put... me in touch with Theron who also was patient and kind when discussing how they would test and locate leaks under the foundation of my home. Then I had the absolute pleasure of Mike C. and Ahron completing the work. These guys are honest, professional, kind and fair. They completed the work in a timely manner and ensured everything was back to normal. Mike coordinated city permits. I did not have to worry about anything.
These guys are great and I would/will recommend them from this day forward.read more
Legacy Plumbing takes "professional" to a whole new level. I'm admittedly difficult... to please and every encounter with Legacy Plumbing exceeds my expectations. I view them as "old school" in the best of ways, where "service" actually means something, the genuinely care about their customers, and that flows through every aspect of the business. Trust me, don't go anywhere else, you'll regret it. Top marks to Alex and Matt on this latest job, phenomenal work at every step. The owner(s) of Legacy Plumbing should be really proud of how they recruit and lead, it really shows.read more
Needed a plumber and called several to get soonest time schedule I could book and it... was 5 or more days away. Then I came upon Legacy Plumbing and they were my last shot at scheduling a closer date.
I gave them a call, they answered promptly and I explained my situation, they quoted me a price lower than the previous Co.'s and they were also able to schedule the same day so, I booked it and got it installed and I am very happy!
More important, I was assigned Sam DeAngelis, and I could not have been assigned a nicer and professional individual! Sam took the time to answer my questions and also to share things I need to know with regards to home plumbing!
Sam was extremely helpful and informative! The next time I need a plumber, I will call Legacy Plumbing and ask for Sam - as my wife and I were impressed!read more
We were having some minor issues with our faucet and the hot water heater... simultaneously (non-emergent.) I called and 48 hours later Logan from Legacy Plumbing arrived on-time and ready. Everything was great! To make it even better he shared some expertise with me on some items around the house that were coming up, which potentially saved me hundreds of dollars in the future! I will definitely use them for my plumbing needs.
On time, clean, professional and knowledgeable...
What more could a homeowner ask for ?!?!read more
I used Legacy plumbing back in July to install new main water shut off valve and I... was happy with their work. So far non problem and did not have to call them back for anything. Enoch did great job. Alex helped halfway and did good job too. They were very kind and explained things in details and professionally. I was very pleased with their service and I would use them again no matter who they work for. Legacy Plumbing were easy to talk with about the issue from the beginning.read more
Excellent service! Enoch and Dzenan were very professional and did a great job. ... They replaced shutoff valves in the kitchen and upstairs bathroom. They also replaced some plumbing under the sink upstairs that had a leak. In every case I was told exactly how much it would cost. I felt that their pricing was reasonable and the quality of their work...excellent! Based on this experience, I highly recommend this company.read more
Alex and Sam came out and did some repairs. They were professional, thorough and... courteous. I was very satisfied with all the work done. Took the time to answer any questions I had and also explain the work they were doing. I have also worked with Jose in the past and can highly recommend all these gentlemen and Legacy Plumbing without reservation.read more
This was my second time calling Legacy to my home. I was so impressed with my first... service I didn’t shop around this time. Canon and Gerald arrived and were very professional and respectful. They resolved my issues and spent time showing me things about my plumbing that I should be aware of. When they left I felt like I just made 2 new friends. Great job and fair prices. I will call them again!read more
Enoch was so thorough and very knowledgeable. He did a great job replacing a master... bathroom toilet. He was informative and happy to answer any questions I had. When the job was done everything was cleaned up and you could not tell he had been there. I was also impressed by their office staff when contacting them; professional and warm. I will continue to use Legacy Plumbing and grateful I did this time.read more
I’ve used Legacy twice now for some serious problems. They were always prompt, very... considerate and kept me informed at every step. I appreciate their professionalism and courtesy. I have recommended them to friends and my friends come back and thank me.read more
Two gentlemen from Legacy Plumbing came to my home today to install a new garbage... disposal. Kelly and Dzenan did an excellent job. They were professional, courteous and very helpful. I will definitely recommend them to others and call them when I have any more plumbing needs.read more
Legacy has been our go-to plumbing service since we moved to the area a little over... 2 years ago. They’ve been out to our place several times, and have always been professional and HONEST. Best of all, when I called about a minor plumbing issue that I thought they’d need to come service, they were able to walk me through how to take care of it on my own - saving both the service fee and hassle of having someone come over! I’d highly recommend them to anyone looking for a reliable and ethical plumbing service!read more
I wanted to say thank you to the folks at Legacy Plumbing, and a big thank you to... the service tech Johnny. Excellent work, completed quickly and efficiently, and all at a very fair price. What more could you ask for out of a company? I can't say enough regarding my tech's professionalism in getting the job done. Very impressed, and they will definitely be our first call the next time we need their help.read more
I choose Legacy because of their 5 star review on Google. I was skeptical but they... are worth all 5 stars! They responded quickly, they are clean, professional, well spoken, experienced, and most importantly they fixed my leak.
Let's face it, I normally leave a review when the service isn't good, but they deserve the 5 stars I'm leaving and I want others to know it. I'm a cost conscious shopper. They told me the cost and that was the cost. No hidden "this might happen", no "ops we missed it" or anything else.
You can trust them to do the best!read more
Mike and Steven were awesome. On time. Walked me through what they were doing and... went over cost upfront. They identified my issues quickly and even made recommendations on a few other items and provided quotes. Would highly recommend and would use again.read more
Megan - their scheduler- was great. She was able to send someone out within an hour... of when I called. Mike and Steven - technicians- heard my situation and evaluated my drain. Turns out my main line needed to be cleaned out. Steven showed me where my clean out pipes were and showed me how to turn off my water in case of an emergency. They even gave me a quote on how much it would cost to replace my old water heater. The entire process took about an hour and a half start to finish. Great job at a reasonable price. Thank you!!!read more
Legacy Plumbing is our favorite contractor. They have helped us with our old... plumbing several times and always have great recommendations. They are patient and eager to teach, which is great because I love to learn. They are respectful and treat me as an intelligent human, not some dumb stay at home mom which is what I get most of the time from anyone who comes to my home. Jose and Brandon were here most recently and I enjoyed talking with them, and they got several items fixed up quickly. Plus they were right on time!read more
Mike and Steven were phenomenal! They showed up on time and completed the job ... efficiently. They were so kind and considerate, going beyond my expectations. They went out of their way to explain certain issues with my water valves which I really appreciated. I would highly recommend these two technicians and Legacy Plumbing. What a wonderful experience!read more
Legacy was referred to us for work Wayne did on my son & daughter in laws home in... Little Elm in August 2019. Kelly and Gerald completed work for us and I was very impressed and satisfied. Kelly answered all my questions. Very professional / satisfying experience that started with the first phone call to the office to the end of the completed job. I will definitely use Legacy again and would recommend them to friends and neighbors.read more
Had another great visit from Legacy Plumbing today. Johnny was my plumber. Very... professional, and did a great job of explaining all the options and exactly what he was going to do and why. I have used Legacy several times over the last few years and everyone they have sent out has been consistently good. Great company.read more
Great company, called to confirm appointment. Very professional well qualified and... experienced plumber. Explained my options and cost before he started. After he ran the auger from my kitchen sink to the clean out in the front yard he ran a fiber optic camera and inspected the same distance to check my old cast iron 1980 pipe. Fortunately my pipe was in good shape. I will definitely use them again.read more
Enoch was punctual, professional, knowledgeable, and answered any questions I had. ... Most importantly, he was able to clear the food debris from the garbage disposal which stopped the blades and got it running again. He was even able to fix a toilet flush handle on one of our toilets in our bathroom (that another company installed, but cut the chain too short). I would definitely call Enoch for all my future plumbing needs. Satisfied customer here! ??read more
Alex and Luis installed a new disposal and new faucet at my yesterday. They both... were very helpful, knowledgeable and friendly. Luis gave me several hits and suggestions to improve my system. I was very satisfied. They even gave some healthy treats to my dog! I will definitely continue to call Legacy Plumbing when needed.read more
Update: I had Legacy Plumbing replace my water heater. Luis and Alex did an amazing... job and were very professional. Thanks again Legacy Plumbing.
Original Post: Legacy Plumbing had Luis Mena come out to fix a pipe leak and he did a wonderful job. He was very helpful and pointed out some things we may want done in the future. He did a great job. This company does so much to help the community. They are professional in all that they do. Thank you Legacy Plumbing.read more
Canon and Aaron quickly diagnosed our issue that previous plumbers could not resolve... after two previous visits. And rather then just trying to sell us a replacement water heater they took the time to discuss our needs and plans for the future to suggest various options with estimates. After choosing the direction we wanted to go, they took the time to explain everything they did and answered all our questions and ensured our final invoice matched what we had talked about and had agreed to.
Very professional and courteous - exceptional customer service. We have found our new plumbing company!!read more
Once I talked with Wayne Pierce at Legacy, after he had assessed the sewer line... replacement at my 1950's home, I knew I had the right person for the job! It was clear that he was very knowledgeable and experienced...and he alerted me to another hazard that I had already suspected existed. Wayne, Branden, Christian and the Legacy team were extremely professional, always on time, communicated well, finished on schedule and did a high quality job. Thanks Wayne, Branden, Christian and team!read more
Mike was awesome. We got another quote before calling legacy. They wanted $30k, and... they weren't even able to definitively able to locate the issue. Mike was able to figure out exactly what was wrong and could do it for $5k. The best part is is that half the work was easy enough for me , so when it comes time to do the other half Legacy is getting my business for sure.read more
I'm so glad I called Legacy Plumbing! My heater started leaking and I needed help... immediately. Enoch and Jerald showed up very quickly and I couldn't have asked for a better installation team. They inspected, evaluated, and communicated with me exactly what needed to be done and how they were going to do it before starting any work. Enoch and Jerald were very professional and did a fantastic job with the install and the modifications I needed.read more
Mike and Alex are knowledgeable, honest and performed repairs to my house to my... utmost satisfaction. They let me ask a 1000 questions and answered everything with tremendous patience and with explanations that made sense. This was an extremely stressful time for us but they both put us at ease with their confidence and experience.read more
First time to use Legacy Plumbing. Needed a new water heater. Mike came out even... earlier than originally quoted and did a fantastic job. He was polite, friendly and knowledgeable. His work was beautiful and he cleaned up and hauled away the old heater. He even cleaned the outside of my washer which sits next to the heater. I will definitely use this company again. Thanks Mike.read more
I will only hire Legacy Plumbing from now on. Kelly was amazing! I will ask for him... again in the future. They were quick to schedule, well priced, and got the job done. They went above and beyond my expectations. Kelly and James were very helpful in answering questions and even went above and beyond to fix a different issue in the house.
Six stars and I would highly recommend this business!read more
Legacy was available same day to fix an issue we had with our shower and outdoor... faucet. They gave excellent recommendations for maintenance during the job and even did some on site maintenance to our vanity faucet that they just so happened to notice. Very professional and personal. Will definitely use them again with any plumbing needs from here on out.read more
Luis came out today -- which was remarkable because we didn't expect anyone to be... able to come out until tomorrow.. Luis worked super fast and super clean. AND he fixed our constantly-running tub faucet at no cost to us. Turns out the failed part was under warranty from work done nearly a year ago.
You don't expect that sort of outcome these days. At least I don't.
Thank you Luis! And thank you, Legacy Plumbing, for standing behind your work. You deserve your good reputation.read more
Wayne and Brandon replaced our water heater this week, and did an excellent job. ... They were punctual, knowledgeable, helpful, and obviously committed to the best in customer service. I would look forward to working with this team any time. We're so glad my friend recommended Legacy Plumbing. They'll be our go-to from here on out! (Phone staff was wonderful, too! Thorough, efficient, and luckily for us, had a cancellation list!)read more
On 11/21/2019, I called Legacy Plumbing to help me with a leak and they did an... AMAZING job! Your plumber, Canon Patchell, did a great job! He went above and beyond and had exceptional customer service. I have used Legacy Plumbing on numerous occasions and am never disappointed. They do great work and they really take care of their customers. They are top notch!!read more
I am so glad I found these guys.. I had struggled with multiple other plumbing... repair services. I had issues being able to get a honest quote from most companies. 2 failed to show on the scheduled day. And another tried to hide the cost and when pressed for numbers, they seemed to raise the rates because of my zip code. Finally I found Legacy Plumbing. They were able to give me a honest estimate on cost and they got someone out the very next day. The person that showed up was Sean. He was professional and kind (an undervalued trait that seems to be less common these days) . He got my issue repaired quickly, and promoted a can food drive in which they were waving a $50 service fee for 10 cans of food. I felt like he was a neighbor helping me vs a con man trying to max out what he could bill for. It was a night and day difference, and because of Sean's ethics, I feel I owe it to any of my friends that need plumbing to give them his number. I cant let them go thru the hassle I did before I found Legacy Plumbing. This is not a paid advertisement, just a grateful home owner that was tired of the games other companies play. These guys shoot straight, and in Texas, nothing else is acceptable.read more
I only use Legacy Plumbing. The plumbers are honest, friendly and always do... top-notch work.
I recommend Legacy Plumbing to all of my friends. I always trust any work that they perform. In most cases they will give an estimate before repairing or installing a new fixture.
A company to be trusted...read more
I've used Legacy Plumbing before to repair a damaged gas meter and we were about to... take on a major remodel project so I gave them a call to give the plumbing and sewer a check up before we began work. Mike Collard arrived on the day of our appointment on time. He used a camera in the sewer lines to check things out and explained everything he was doing. We had a history of backups and sure enough he saw the reason. There was a sewer line ruptured under the slab in our master bedroom. He gave us a quote for the repair and we were able to adjust our budget accordingly preventing costly repairs down the road after our remodel.
I was so impressed with Mikes work ethic that I offered him the job of handling the plumbing for our kitchen remodel which included the install of a tankless water heater, running of some gas, water, and sewer lines for a laundry room relocation. He gave me honest quotes on the spot for that work.
In the following 2 weeks Mike and his handy English apprentice Alex returned to our home 3 times to repair the sewer leak, then the tankless install, and finally the finish plumbing work for the remodel. All their work was done quickly and at the quoted price (or better). Mike and Alex were not only professionals doing good work but over the 3 days in my home became quite good friends with my wife and I.
I would not hesitate to call Legacy Plumbing for any plumbing issues you may have. Thanks Mike and Alex for a job well done and for giving us the peace of mind that everything is done right. Cheers!!read more
I called Legacy plumbing for some minor repairs. The customer service from the... initial phone call was great. Mike the technician called before arriving on time. The prices were competitive and he was very clear in explaining options for repair. Repairs were made in a timely fashion. I will only use Legacy from now on for all my plumbing needs.read more
I was happy to see the hard work Logan put in identifying the issue, really... transparent with the hourly visit pricing. That is great.
Also my issue was fixed promptly so I am really happy to see the professional service.
I had a concern with the pricing after the service, legacy plumbing reached out to me and discussed in detail about the fix. Loved the customer service.read more
WOW! Best plumber I have EVER had (and I am an old fart! ?). MIKE came... out....within 2 hrs of my call. Earlier in the day I had service to reinstall a rocking toilet done through American Home Shield....what a disaster....you get what you pay for! Anyway....MIKE came out and redid the work....to perfection! He was extremely friendly and proficient.....HAPPY CUSTOMER!! HIGHLY RECOMMEND THIS COMPANY!! If I had not called Legacy my toilet would have still rocked and possibly broken....could have ruined our hardwood floors in next room....a HUGE thank you to Mike at Legacy Plumbing Services. NOTE: I had Mike and Dzensn (sounds like Gen...nan) out to do more work....replaced a hot water tank and added a water pressure regulator and shut off....Mike does great work (already know that ?) and I was also impressed by Dzensn! He is pleasant and very hard working....you just cannot go wrong with Legacy! ?read more