I have never had a service business come to my house that provided the level of expertise and professionalism that Legacy Plumbing has. Kelly and Gerald replaced a shut-off valve under my kitchen sink, checked a toilet and tightened the main water control to my house which they discovered was leaking. They provided upkeep recommendations for water heaters and garden hoses. I received a first-time customer discount and the final bill was, frankly, too low for all they checked out and repaired. There is a reason that so many customers give them five stars indicating that this is the only plumbing business you should call when in need. There was something quite special about the reverence these men have for their business owner. Obviously an owner who deeply cares about his/her clients and staff. It's Legacy Plumbing only for me in the future.
Unfortunately we purchased a house with a lot of issues, one being that we needed 2 hot water heaters replaced within the first year. After having a few negative experiences with other local plumbing companies I finally found Legacy by reading reviews. Besides having sincere positive reviews; I was impressed with their monthly missions giving back to the community. It has been a very positive experience from the start with Meagan and ending with Brandon and Jose installing my new hot water heaters last Friday. For the first time in 9 months I have had a full hot shower! Not only did Brandon and Jose explain everything they were doing; they also answered all of my questions. You may pay a little more, but you get what you pay for. I have a few other plumbing issues that need to be addressed, and you can be assured that Legacy Plumbing will be my first phone call.
We had a minor issue with a shut off valve making a funny noise. Johnny Olivera was very professional and quickly fixed the problem. The extraordinary service was getting Johnny's advice on other issues related to instant hot water, water pressure and other issues that we were concerned about. Johnny did a great job in giving us options with the benefits and disadvantages. We now know how to address the problem and when to take action. Thanks to Johnny we have found our go to plumber.
Just had some replacement work done by Johnny and Aaron. They were really great guys to work with. They were fast, efficient and did great clean up after it was completed. Happy with the service and will use Legacy Plumbing again when needed.
I called Legacy about a hot water leak under my slab. Four months earlier I had a similar problem and an used independent plumber who fixed a similar leak in an agonizing 2 day dusty intrusion into our lives. This time I decided to go with a highly rated professional establishment, Legacy. Enoch and associate arrived in uniform and presented themselves in a very professional manner. They evaluated the problem and explained the solution in detail. We hardly knew they were there and 4 hours later the leak was fixed. During the work a wall plate was accidentally broken, we told him not to worry, but before they left Enoch had located the plate online and ordered it. We received it today. We will definitely use Legacy in the future.
After a week of adjusting to working from home due to the Covid-19 I discovered I had a leak in my front flower bed. I called Legacy Plumbing and was fortunate to be able to get an appointment the next day Friday 27th. I can't say enough about Legacy Plumbing... Sam was so great and working diligently to discover I had a small leak in the pipe coming into my house explaining everything as he went along. He also scheduled to have new water heater installed the same day and along came Wayne & Gerald who were excellent in taking care of installing a new one. What started as a stressful day ended up being a very pleasant experience and the three of them were so pleasant and a joy to have in the house. Their integrity, demeanor and work ethic was exceptional.
I was very happy with the service by Luis. He had on his protective gear during the Covid-19 crises and we maintained social distancing while he fixed my garbage disposal. He explained everything and showed me where the reset button was located. He unjammed the disposal and suggested I get the tool so I could do it myself in the future (if I wanted). Since he didn't take the minimum time on the disposal, he asked if there was anything else he could do while he was here. He looked at a toilet that had some occasional issues and made a suggestion to prevent those issues in the future. He also looked at my water heater and verified there were no leaks under the sink in the kitchen. I will definitely call Legacy Plumbing in Little Elm the next time I need a plumber.
Enoch Heise was very professional, courteous, thorough, and honest. He installed a new water heater, kitchen faucet, and new toilets. The workmanship was superior. One of the toilets was not working correctly and I contacted Enoch. He was prompt in responding. It was a manufacturer defect. Enoch and Aarin installed a new toilet. Thank you, Legacy Plumbing, for hiring Enoch and Aarin. I will request Enoch for all future repairs.
Wayne and Branden were great.
Thank you to Johnny Olivera for providing such professional and knowledgeable service while replacing two toilets in my home. He was prompt, professionally dressed, and very cordial. He walked me through the process, the timing and pricing and gave me every opportunity to ask any questions. He came fully prepared and was very efficient in his work. Care was taken while he was working in my home. Legacy Plumbing is our choice for all of our plumbing needs. Thanks again, Johnny!
Many thanks to the awesome technicians, Kelly and James, who’s efficiency in repairing my plumbing issues probably saved my holidays. These outstanding young men made a potential plumbing nightmare a good experience. Not only did they evaluate my issues but they made recommendations that will help me maintain the system. Kelly and James are personable, cheerful and happy, knowledgeable, and professional. I feel extremely lucky to have discovered Legacy Plumbing and Kelly and James, my new and forever awesome plumbing company. Thanks.
Luis and Steven replaced two water heaters. They were professional throughout the process. Helpful and informative. We would request them again if we need plumbing work in the future.
Mike was on time, efficient, professional, and fixed my problem. Legacy is my go to plumbers from here on out...
You were the third company I called. I was told I had a major issue with my home plumbing under my slab. Wayne Pierce and James came out and diagnosed very quickly that was not the case. The completed their job quickly and were very thorough. They saved me a ton on money. I am very grateful. So glad I called. This will be my first call next time. No offence, I hope there is not a next time! Thank you!
My garbage disposal literally exploded and caused a big messy, smelly flood in my kitchen! I cleaned it up the best I could. Soon after that I saw the Legacy Plumbing truck going down Eldorado near my house. I checked their website and called, scheduled service with a very courteous, knowledgeable lady on the phone. Johnny arrived as scheduled, and replaced the disposal. He was kind, efficient, and thorough. He even did a courtesy inspection of the hot water heater. I will definitely call Legacy Plumbing again in the future with my plumbing needs and highly recommend them. I'm happy to support a local, family owned business in my community.
Yesterday we heard an unusual sound in the wall that sounded like water running, so we feared there was a slab leak. We contacted Legacy Plumbing when our son and daughter-in-law referred us to Legacy Plumbing, the company that installed a new water heater for them in the summer of this year, 2019. They had great service then, so we checked Legacy's website and read customer reviews. That sealed it for us, and the owner, Theron Young, got on the phone to speak to me and explained the possible issue we might be having. He explained fully the job estimates and came across as very professional. His taking the time to explain things helped very much. So the appointment was made for the following day, and we were extremely pleased with Matthew and his apprentice Steven who were real professionals. The company has obviously taught its employees to be courteous, helpful, on-time, and well-trained to answer any questions we had. We trusted these men immediately and were greatly relieved when they quickly discovered that we merely had a leak in an outdoor faucet. Matthew then gave us a definite estimate of the job he and Steven had to accomplish to repair the leak by replacing the part of the faucet exposed to the outdoor. He had to cut through mortar and possibly remove a stone in the wainscotting but did a super job of repairing the hole so neatly. Very impressed! These gentlemen were so pleasant and communicated very effectively. We highly recommend this company and will not hesitate to request the team of Matthew and Steven in the future. They should have bright futures with Legacy Plumbing! Thank you, guys, for a job well done! We should be able to give you both and your company more than 5 stars!
What a fantastic company! Legacy was highly recommended and they did not disappoint. Kelly was fast, thorough, gave me some advice on things to watch for as well as some recommendations. I'm on-board with Legacy and they will be my plumbing company from now on.
This is the first time I have used Legacy and my experience was very positive.
It started with my initial call to a lady named Meagan, who was most helpful and informative,
Then, Kelly and his partner arrived (approximately 90 minutes after my call) and quickly took care of my problem.
This is a "keeper" service/
Cole was our tech that replaced our faucets and repaired the outside water leak from the water hose. He was very professional and efficient. We give him 5 stars. He's an asset to this company.