This Privacy Policy was last revised on and is effective as of 02-11-2025.
What Does the Privacy Policy Include?
What Type of Personal Information Do We Collect and How Do We Collect It?
How Personal Information Is Used for Business Purposes
SMS/MMS Mobile Messaging
What Steps Are Taken to Keep Personal Information Secure?
How Can I Access, Correct and Update Personal Information?
Can I Indicate Whether or Not I Want to Receive Promotional Communications?
What Happens When I Link to or From Another Web Site or Use Social Media or Review Features?
What About Contests and Sweepstakes?
Is Personal Information Collected from Children?
How Will I Be Informed About Changes Regarding This Privacy Policy?
This Privacy Policy forms part of your legal agreement with Ace Hardware Home Services, Inc. (“Ace”) and its subsidiaries and its affiliates that operate our company owned home services businesses, and that sell and grant franchises for the operation of certain home services businesses licensed with the marks, including, but not limited to, Ace Handyman Services and Ace Hardware Painting Services (collectively, “Ace “, “we”, “our”, or “us”) under Ace’s Terms of Use, available at https://legacyplumbing.net/terms-of-use/. Ace’s affiliates, including its operating companies and franchises, may also be authorized to use your personal information in the manner described in this Privacy Policy. Please note: Ace franchises and operating companies independently may have their own data collection and use practices that are not governed by this Privacy Policy. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting personal information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.
Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites.
What Does the Privacy Policy Include?
Services are defined as:
- Online Services: certain online services provided by us that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them, including online communications through or related to the Online Services,
- Offline Services: certain offline services including but not limited to offline communications through our Customer Care Department in connection with the Online Services.
By using the Online Services, you are agreeing to the Terms of Use, which are incorporated by reference.
We may collect personal information to deliver the Services you request, to help improve your experience, to support our business functions and in a variety of ways when you interact with Ace franchises or operating companies and Services.
What Personal Information Do We Collect?
Depending on your use of our Services and how you interact with us, we may collect the following categories of personal information. California residents, please see the information we collect about you, below.
- Personal identifiers, such as name, address, telephone number and email address;
- Device information, online identifiers and related information, such as operating system information, type of device, and screen size;
- Internet, application, and network activity information, such as browsing history, clickstream data, search history, and information regarding interactions with a website, application, or advertisement, including other usage data related to your use of any of our Services or other online services, cookies and IP addresses;
- Commercial information such as financial information, credit and debit card numbers (stored with our payment processor) and records of personal property, services purchased, obtained, or considered, or other purchasing or use histories or tendencies;
- Customer records, such as purchase history information, such as services you have bought,
- Location information, such as precise and general geolocation information;
- Audio, visual and other sensory information, such as audio and video recordings;
- Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors; and
- Sensitive personal information including financial information (held by our payment processors) and precise geolocation.
How Do We Collect Personal Information?
We collect personal information from you or about you in a variety of ways, which may include: directly from you; from advertising networks, internet service providers, data analytics providers, marketing vendors; from your device and other technologies; from Ace franchises or operating companies, government entities, operating systems and platforms, social networks, data brokers and other external third-party sources.
You actively share personal information with us in various ways when you utilize the Services. For example, you may share personal information when you:
- Make payments and purchases: When you make a purchase, or other transaction, with us through the Services or at franchise location, we and/or our payment processor, as applicable, collect purchase and payment information in order to process your payment, such as your credit card number and applicable billing address. We also maintain records about your past purchases.
- Communicate and interact with us or our Services: When you email, call, chat or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications and our responses. We also maintain records communications and information that you post in chat sessions, forums and in other areas of the Services, as well as on our social media channels when you post a rating, review or other user-generated content on one of our websites or mobile services, participate in a contest, sweepstake, promotion, or survey, or use features of our websites and other personal information you provide to us related to any customer support requests.
- Participate in events and make other requests: We also collect personal information related to your participation in our events as well as other requests that you submit to us related to our Services. For example, if you register for or attend an event that we host or sponsor, we may collect personal information related to your registration for and participation in such event. When you fill out a ‘Contact Us’ form, signup for our mailing lists, or otherwise request information from us, we collect and maintain records of your requests.
- Passively provide via your technical interactions: We may collect technical information when you use the Services. This may include information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, unique identifiers, the address of referring websites, the path you take through our websites, and other information about your visit to our websites.
- Use your device camera and microphone: Some of the features of the Services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone.
- Opt-In to the use of your precise geolocation information: We may collect your precise location with your consent including when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest Ace stores. Other examples include allowing us to know when you are about to arrive to pick up your online pickup order after you check in. We may be able to recognize the location of a mobile device in stores where we provide customers free Wi-Fi access or through the use of Bluetooth technology. We use your IP address to derive information regarding your location (such as longitude and latitude) including Google MAPS. For more information about Google’s privacy policies, please visit http://www.google.com/policies/privacy. If you access or use our Services from a mobile device, we may collect geolocation information from your mobile device, but only with your authorization. Location information is used to assign you to a local Ace store and to customize certain features of the Services, such as the store locator feature, local advertising, and product selection, availability and pricing.
- Cookies and Other Technologies: Like many online services, we may collect and store certain personal information automatically whenever you interact with our Services. For example, we may collect your IP address, browser and device information, including operating system, application software, and reference site domain name when you access or use the Services. We also use personal information to derive aggregated information regarding customer traffic patterns and usage. We may use this information in combination with other information we have about you, including personal information.
Ace uses cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Some cookies and pixel tags permit the Services to function properly. Sharing through cookies may be deemed a sale or sharing under some privacy laws. To opt-out, please see and the further information provided below.
If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section or see www.allaboutcookies.org. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the Ace websites. To continue to allow all cookies, select “Manage Choices” below and select “Allow All Cookies” . To reject the further placement of any non-necessary cookies, select “Necessary Cookies Only”. To opt out of the Sale or Sharing of Personal Information online, click on the “Share or Sale of Personal Information” tab and toggle to the left. Then select “Confirm My Choices”. This will stop further cookies from being placed on your device. These choices are device and browser specific. Manage Choices.
- Analytics: Ace may also use cookies and other technologies to implement analytics tools, including, but not limited to, Google Analytics, that help us understand how the Services are performing, how you engage with the Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include IP addresses, and activity on the Services. You can opt-out of having your site activity available to Google Analytics by installincg theThe add-on prevents the Google Analytics JavaScript that is running on websites from sharing information with Google Analytics about visit activity.
Using the Google Analytics opt-out browser add-on will not prevent Ace from using other tools to measure site analytics. It does not prevent data from being sent to the website itself or in other ways to web analytics services.
- Session Recording: We may use session recording software, in order to better understand our users’ needs and to optimize the Services and experience.
- Interest-Based Advertising: We and our advertising vendors may use online technologies, including cookies and pixel tags, to collect personal information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Services or by an entity when you visited a non-affiliated website or platform. This personal information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Services and to manage affiliate advertising.
To learn more about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads, please visit the following third-party websites:
Please note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need to make your choices in each browser and device you use. Please consult your device’s user guide for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.
Ace Franchises and Operating Companies Please note that most Ace franchises are locally owned and independently operated, although some franchises and operating companies may be owned by Ace affiliates. We may collect personal information from Ace franchises and operating companies, particularly when we collaborate in providing the Services to you. We also may collect personal information from Ace franchises and operating companies in order to provide local offers and promotions that might interest you. These Ace franchises and operating companies may also be authorized to use your personal information in the manner described in this Policy. Please note: Ace franchises and operating companies independently may have their own data collection and use practices that are not governed by this Policy. Please contact your store individually to obtain their policy.
Personal Information We Collect from External Third-Party Sources
We may receive personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of the Services and marketing to you, and prevent or detect fraud. Third parties may collect user data directly from you for their own use and subject to their own privacy policies.
- Social Networks
When you upload or share a photo, submit a request, submit information, or post other digital content via social media interactions on third-party websites like Facebook, Instagram, Pinterest or X/Twitter, that data may be collected by Ace in connection with the Services. Please be advised that user-generated content and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the privacy policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any personal information you disclose in this manner will be publicly available. We encourage you to read the privacy policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.
We may also collect personal information about you from social media platforms and networks if you post content publicly or to our social media account (e.g., by using a hashtag) or if you post content to third-party social media hosts such as Facebook, X/Twitter, Pinterest, YouTube and Instagram.
- Social Network Widgets
Our website may include social media features, such as Instagram, Facebook, X/Twitter, Pinterest and YouTube widgets. These features may collect electronic and other internet activity information, such as your IP address and which page you are visiting on our website or mobile application. These widgets may set a cookie or utilize other tracking technologies to accomplish this. Social media features and widgets are hosted by a third party and your interactions with those features are governed by the privacy policies of the companies that provide them.
- Advertising Networks
We may collect personal information from our advertising networks about your preferences, interests and trends in order to enhance your experience with our Services.
Purposes of Collection and Processing
We use your personal information to provide you Services, such as to fulfill your requests for services or to help us personalize our Services and market to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples may include:
- Providing services and support: To provide and operate our Services, fulfill your requests for Services and provide customer service, communicate with you about your use of the Services, provide troubleshooting and technical support, debug to identify and repair errors that impair existing intended functionality, respond to your inquiries, process your payments, communicate with you, and for similar service and support purposes.
- Responding to inquiries: To respond to your questions and consider your requests.
- Analytics and improvement: To better understand how users’ access and use the Services and our other offerings, conduct auditing and monitoring of transactions and engagement, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, develop Services and features, and for internal quality control and training purposes.
- Customization and personalization: To tailor content we may send or display on the Services, including to offer location customization and personalized help and instructions, and to otherwise personalize your experiences.
- Marketing and advertising: For marketing and advertising purposes. For example, to send you information about our Services, such as offers, promotions, newsletters and other marketing content, including about third-party products and services we think may interest you, as well as any other information that you sign up to receive. We also may use certain personal information we collect to manage, measure and improve our advertising campaigns so that we can better reach people with relevant content.
- Planning and managing events: For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
- Research and surveys: To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
- Safety, quality and improvement: To undertake activities to verify or maintain the quality or safety and improve, upgrade, or enhance the Services owned or controlled by us.
- Security and protection of rights: To protect you and others, the Services, and our business operations; to help ensure security and integrity and prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our , available at Terms of Use available at https://legacyplumbing.net/terms-of-use/, our contract, if any, with you or this Privacy Policy.
- Legal proceedings and obligations: To comply with the law and our legal obligations, to handle legal processes, and related to legal proceedings.
- General business and operational support: To conduct business analysis, such as analytics projections or identify areas for operational improvement, to consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.
- Other notified purposes: For other lawful purposes that you reasonable expect, are permitted under applicable law and regulation or that we may notify you of from time to time.
Ace may combine personal information, collected online and offline, including personal information from third party sources as described below. Ace also may transfer or share your personal information within our corporate family of companies and Ace franchises for these purposes, as permitted by law.
With Whom Do We Share Your Personal Information Outside of Ace?
We may share your personal information in the following circumstances:
- Ace Affiliates: Ace may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.
- Ace Franchises and Operating Companies: Ace may share personal information with Ace franchises and operating companies, for example: in order to facilitate assist in the resolution of disputes or customer service issues, and enable Ace franchises to conduct their own marketing activities. Please note that most Ace franchises are locally owned and independently owned and operated, although some franchises and operating companies are owned by Ace affiliates. Additionally, Ace franchises and operating companies independently may have their own data collection and use practices that are not governed by this Policy.
- Service Providers: We engage service providers to perform services in connection with the operation of our business, including operation of Services.
- Social Media and Advertising Platforms: We may use social media and advertising platforms, such as Facebook and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user.
- Marketing: We may make your personal information, together with information regarding your preferences, activity, purchases, and demographics, available to affiliates, Ace franchises and operating companies for purposes of conducting marketing activities on behalf of Ace, the affiliates, Ace franchises or operating companies, and/or or any other service providers.
- Personal Information We Share with External Parties: To deliver information about services that may be of interest to you, we may share personal information with other companies, such as advertisers, measurement and analytics providers, advisors and agents, affiliates and subsidiaries, regulators, government entities and law enforcement, internet service providers, operating systems and platforms, advertising networks, data analytics providers, social networks, data brokers, Ace stores, and others, as required by law. For example, we may share device-related data (such as unique identifier, type of device, IP address, cookies and other information associated with your browsing and app usage) and individual preferences and characteristics (such as insights and inferences related to shopping patterns and behaviors).
- Deidentified and Aggregated Personal Information: Ace continually strives to make customer experiences more relevant and with less friction and may offer related services and insights to its suppliers and others. As a result, Ace may share with others, insights that combine aggregated information from many customers in ways that do not directly identify you.
- Legal Requirements and Protection of Our Company and Others: We may share your personal information in other special circumstances, which include situations when sharing is permitted by law, or we believe sharing will help to protect the safety, property, or rights of Ace, our customers, our associates, or other persons. Examples may include: protecting the health or safety of customers; responding to incidents or crimes committed on Ace property; identifying and preventing fraud or financial risk; responding to a search warrant or other valid legal inquiry; responding to an investigative body and other similar activities. We may also disclose personal information to enforce this Privacy Policy and the Terms of Use, available at https://legacyplumbing.net/terms-of-use/, to troubleshoot problems, and resolve disputes (including, without limitation, in connection with litigation or arbitration of any dispute between you and Ace or to assist us in the collection of amounts owed by you to us).
- Sale, Transfer or Reorganization of Business: We reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of Ace or Ace affiliates to an entity in the event of a corporate transaction.
- When You Authorize Us: In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.
SMS/MMS Mobile Messaging
- We may offer communications via SMS texts or similar technology (including via automatic telephone dialing equipment), if we received the appropriate consents from you in accordance with applicable law. For example, we may send you text messages to confirm, process and notify you about appointments and other orders you place with us, or for any customer service, account-related purpose or marketing purpose. This SMS Communications Privacy Policy applies in addition to any other Ace Handyman Services privacy policy that applies to you.
- You can cancel the SMS service at any time. Just reply “STOP” to any text message you have received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again
- If you are experiencing issues with the messaging program you can reply with the keyword #HELP for more assistance, or you can get help directly at 1-866-349-6946.
- We may maintain information that you submit to us voluntarily through text messaging. We may also combine this information with other information that we have collected from you for purposes of improving our business processes and offerings.
- Mobile opt-in data will not be shared or sold to third parties for their marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. You may receive several messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.
If you need to update or correct certain personal information, please contact your local franchise or operating company office.
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. If you indicate you would like to stop receiving promotional emails, you may still receive emails relating to services purchased. You also will have an opportunity to indicate your preferences by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or following the “unsubscribe” instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Ace franchises. To unsubscribe from promotional email communications from an Ace franchise, please follow the instructions for unsubscribing in the franchise’s email.
We use an opt-in standard for text messages. Opt-in means we will only conduct the activity with your affirmative consent.
Other Ace websites, applications and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Ace website, application, or other digital service that you visit to understand the information collection, use and sharing practices that apply.
Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by Ace franchises, most of which are independently operated, although operating companies may be owned by Ace affiliates.
If you have accessed our Services through a link from some of our advertising or marketing partners, our Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.
Our Services offer you the ability to interact with social media platforms, such as Facebook®, Twitter®, and Instagram, and social commerce networks. Please be advised that services reviews, user-generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the Privacy Policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember that any information you disclose in this manner will be publicly available.
We encourage you to read the Privacy Policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.
What About Contests and Sweepstakes?
When we run a contest or sweepstakes through our Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner’s affidavits and releases. Please note that some state laws require us to post a winners list.
The Services are intended for adults. We do not sell any services requested ordered through our Services directly to anyone who we know to be under the age of 18, including children under the age of 16. If you are under the age of 18, you should not use our Services to submit requests for services. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.
California minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Services. If you are a California minor, you may make a removal request by contacting your local franchise or operating company office.
We may change this Privacy Policy from time to time without prior notice and as permitted by law. Revised versions of this Privacy Policy will be posted, together with an updated effective date. You should check back periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Services and/or send an email or other communication notifying users of the changes. If you have any questions regarding this Privacy Policy, please contact your local franchise or operating company office.
Your Privacy Choices
