One of your service staff, Taylor Cox, came to my home today to repair some plumbing problems I have had. I cannot say all the qualities that this young man showed to me, which were many outstanding characteristics in his expert work in fixing my plumbing problems. I highly recommend him, not only for his pleasing personality but the expertise he demonstrated while attending to my plumbing repairs. I congratulate your company for hiring such a man as Taylor, and because of his due diligence in the performance of his work, he has made my decision to obtain a contract with your company, assuming that all your other servicemen in your plumbing department will be the caliber of Taylor Cox.
We saw good reviews on the Web and decided to take a chance with Legacy Plumbing to replace our water heater. From the initial phone call to the final installation, we were extremely satisfied with their service! The ladies in the office were super nice and helpful, both on the phone and via e-mail, and the plumber, Sean, who came to the house to do the job, was very friendly and professional. We had an 8-10 a.m. time slot, and Sean called around 8:15 a.m. when he was on the way and arrived shortly after that. We were told it would take around 4 hours, but Sean knocked it out in less than 3 hours. He took the time to explain everything to us and to answer all our questions. It was obvious that he takes pride in his work. We just couldn't be more pleased with Legacy Plumbing and won't hesitate to recommend it to our friends!
Kelly M. came to our home today and it was a very positive experience that began with a courtesy call to say he was on his way and would be arriving at the previously scheduled time. Kelly explained why the things we wanted repairing weren't operating correctly and the proper solution. His work was fast and, when completed, everything works as it should. We touched upon Legacy Plumbing's contributions to various charities in the community. Everything about today's experience was positive. A+ to Kelly and Legacy Plumbing. ... Rich
Taylor and Luis were simply outstanding. Knowledgeable professionals who worked through a series of maintenance requests in a very organized and timely manner. Their recommendations were excellent and they kept me informed throughout the process. I couldn't be more pleased with the outcome. I will count on Legacy plumbing for any such needs in the future.
Thank you for being professional, courteous, honest, and very helpful. I had a leak under the sink and called Legacy Plumbing around 8:30 and they had Taylor at my door by 12:30. Taylor did an awesome job explaining everything to me. He was helpful, knowledgable! He looked at a couple of other problems I was having and gave me a quote on two other jobs I may need to have done in the near future.
I will definitely be using Legacy Plumbing again and would recommend them to others!
My hot water heater started leaking just as I was leaving for work. Amber answered Legacy Plumbing's phone right at 8:00 a.m. and was knowledgeable about the probable cause of the leak. She provided price quotes after she put me on the work schedule. By 9:40, I was meeting the technicians at the house and by 11:30, I was on my way back to work knowing a major household repair had been done correctly in addition to bringing the equipment up to city code. The techs were quick, personable, reliable, and patient. They took the time to explain the process and the equipment after it was installed. I wish all contractors were as prompt, courteous, and knowledgeable as Legacy Plumbing! 5 stars out of 5!
Thank you for your professionalism, consideration, integrity, and genuineness. Deb and I truly felt you had our best interest at heart. You were very thorough in your assessment of our situation and your presentation to resolve it. You put our concerns to rest and in light of our experience with a prior plumbing company, this was no small task. We had been using the services of another plumbing company for over 35 years but in the last couple of years, we had grown concerned with their business practices and service.
Installation and quality of workmanship were excellent. You took invaluable time to go over details in the maintenance and upkeep of the equipment. Again, such professionalism and consideration! Such a servant's heart! You and your workmanship are such a great testimony for Legacy Plumbing!
We called Legacy Plumbing as we had a number of small plumbing jobs and they were immediately able to quote us for each item, so we knew what they were likely to cost. Jose arrived on time, inspected what was to be done, and gave us various options and costs. He was very knowledgeable, helpful, and friendly and carried out the work efficiently and to an excellent standard. The final cost was as he quoted with no hidden extras. We are happy to recommend Legacy Plumbing.
These guys are the best! This is the third time I have used them and they are always professional, courteous, and honest. My wife and I appreciate the clear and straight forward explanations of what they need to do and why.
I have tried other plumbers before and been disappointed. I value good service and they know how to deliver.
We have only kudos for Legacy Plumbing. Kelly came and serviced our home today and not only found the source of our problem but rectified it. He was professional and efficient and I would not hesitate to call him again. I was also very impressed with the customer service representative, Chris (female), who helped work us in on the short notice. She was exceptional in her communication with me, very helpful, and extremely pleasant. A good first impression of the company. From start to finish, I am a very satisfied patron.
I noticed water stains on my driveway. Then more and more water. I called Legacy Plumbing and they were able to come to my house the same day within 3 hours. Skylar did a great job finding the first leak, which was under the driveway. Mike came in to do the repair under the driveway. However, once the first one was repaired, there was another leak, which was not easy to find. Mike figured out where he thought the leak was and immediately came up with a reasonable solution to fix it.
These guys, Mike and Skylar, are true professionals and did a great job! I will certainly recommend Legacy Plumbing.
If you're reading through these, it's probably starting to sound like the same thing over and over. But it's true... Legacy is the best! I had never called the same plumber twice before I called them because I was never impressed by anyone else, but I've had Legacy come out for every plumbing repair I've needed over the last 4 years in my aging house, and I wouldn't call anybody else, ever. Taylor was the latest in a series of fantastic plumbers, on time, super professional and knowledgeable every step of the way from confirming the estimate I got over the phone from Megan to completing the work in a timely manner, keeping me informed throughout. When he finished the installation of the new water heater, he had me inspect his work, and even made sure I knew how to set the thermostat if I ever wanted to change the temperature. Just the excellent service I know to expect from Legacy.
So glad we found Legacy Pluming. Our technician Logan Did a great job. He was polite And very knowledgeable.
It's fair to say that I hate plumbers. Iâ€™m a failed plumber from a family of successful plumbers so that's where that probably comes from. In any case, trying a new plumber is usually just an extension of bad to horrible experiences. Until today. Always skeptical, I watched closely while Johnny from Legacy Plumbers did the best pre-inspection Iâ€™ve ever seen. Gloves on hands, booties on feet, he moved rugs out of the way, he cleaned double sink drains, inspected shower and bathtub drains, and declared them clear. He cleaned the work areas, replaced the rugs, then because I was so impressed, he proceeded to replace our guest bathroom tank mechanism. Suffice it say, I have found our plumber! Professional, exceptional technical skill, customer service beyond reproach. Hey, did I say he really impressed me? By the way, prices very acceptable! Thanks, Johnny. Keep up the really great work Legacy Plumbing!
We had a leaky faucet and I called Legacy. They made an appointment very quickly. Taylor Cox came to work on it. He was so pleasant and personable. He answered all my husband's questions.
Their pricing was reasonable. We will definitely use them again.
I'm so glad I called these people. Price was great for what they did. Very nice people. Price for repair was less than what I thought. I will call them again.
I called another plumbing company first but they didn't answer, I'm so glad they didn't answer.
These guys are top-notch from the initial phone call to the service itself. I called after 5 pm and the phone technician was very helpful in explaining what my problem might be after I told her what was going on with my sink situation. They scheduled a time to come out for the very next day. The two technicians that came out were in contact with me to let me know when they were on their way and they were extremely informative explaining what my problem was and how they were going to fix the problem. Sean and Skylar were personable, polite, and easy to communicate with throughout the process.
I would recommend Legacy Plumbing to all my family and friends.
We just used Legacy for the 3rd time, and the experiences continue to be wonderful. Courteous, quick, and thorough - and what I appreciate the most is there are never attempts to "upcharge". In fact quite the opposite, they take the time to explain things so I can do a few things myself. Thanks, Taylor for a job well done...
I have never encountered a more professional and thorough service provider for repairs I needed. This company has it right and appears to have very carefully thought through the right way of doing business and communicating with customers. Pricing is transparent, carefully explained, and reasonable. The service representative was top-notch. Best in class in my book.
Legacy plumbing did a fantastic job with a leak we had near the sidewalk/ water meter. I spoke to Canon first and he was very knowledgeable and explained what it would take with all the pricing options since he was completely booked, Sean and Luis came to fix the leak and they did a phenomenal job right from start to finish. They were very friendly and did an excellent job! It is very hard to find a good plumbing company these days and I will definitely recommend Legacy plumbing on our neighborhood Facebook page with a 5-star rating!! Thank you!