We have worked with Legacy for many years and on various projects. They are professional, do good work and treat us fairly. We've been fortunate enough to have Wayne help us out several times.
We've also asked for help on plumbing issues that weren't necessarily in their scope. Theron always steps in and helps with his insight and knowledge.
They are greatly appreciated.
We had reworked a main drain from the kitchen years ago and it started to back up again from the washer drain line. Contacted Legacy and was lucky enough to have Sam visit our house. I explained our previous issues and understood our needs from the start. After Sam scoped the lines with the camera to find the blockage, he snaked the lines and confirmed we were draining freely with another scope at the end. Very pleasant experience and will be calling him again for any other problems in the future.
We discovered on Sunday (labor day weekend) we suddenly had heated floors in in the laundry room - nice. Also the cold water faucets in the kitchen and laundry room provided warm water.
Yes, a water-leak in the slab.
Called Legacy plumbing and got a call back very quickly that went through the options for the reasons and the pricing for the possible scenarios.
Kelly McGinn and his colleague(sorry, not good with names) came on Tuesday morning after labor day and diagnosed the problem and fixed the leak. A 1/8" hole in one of the hot water pipe, in the slab.
A few hours later it was all fixed and at a fair price - Not the first time over the years that Legacy Plumbing, Kyle and team help us with plumbing issues. All the dry wall, wood etc was put back in place and it was cleaner than before.
Thanks - keep up the great work.
Sten and Nancy Andersson
I received outstanding service by Luis with Legacy Plumbing! He was extremely professional, knowledgeable, kind and honest. Luis went above and beyond to not only address the plumbing repair inside my house but took the time to educate me on tips and preventative measures to protect my drain pipes and outdoor watering system which in turn will save me future $$$. As an additional courtesy, he checked my newly installed water heater (by a different plumbing company) and noticed that tags were left on that were a potential fire hazard. Even missed by city official. Thank you Luis for everything! Please don't ever stop providing outstanding customer service. You make a difference and we need more people like you. I highly recommend Legacy Plumbing.
We had a water hammer noise issue that had been going on for quit sometime.
After searching the internet and reading reviews we decided to call Legacy Plumbing to see if they could resolve our problem.
Tony & Gerald came out and after listening to the banging of the pipes, Tony asked several questions and they inspected our system.
After I mentioning that the issue seemed to start right after the replacement of the shower cartridge in the front bathroom, Tony came to the conclusion that the shower cartridge in the front bathroom might be the problem.
Tony & Gerald replaced the shower cartridge and then tested the system and confirmed that the banging issue was resolved.
Tony & Gerald were very professional and skilled at determining the problem to our issues and followed recommended Covid-19 safety precautions.
They left the areas that they were in cleaner than when they arrived.
We will absolutely call Legacy Plumbing for our next issue or plumbing needs.
Had toilet reset. Very Professional Service. Technicians were punctual, honest and thorough. Great Service. Took the time to explain what was going on and very transparent on cost to address different potential problems. The guys made other recommendations in the house. Will recommend them anytime.
Luis has come out for several repair visits and was excellent. He was extremely professional, timely, and gave detailed explanations for the services provided.
I had an excellent team today that replaced a water heater. Wayne, Steven and Eric were first class professionals from start to finish. I would totally recommend them for all your plumbing needs.
I was fortunate enough to have Enoch do the repair. He was punctual, courteous and pleasant. He explained what he was going to do and if that wasn't the issue what the next step would be and the cost. I highly recommend Legacy and hope you are fortunate enough to have Enoch on your service
Thank you Johnny for all of advice and options to troubleshoot that hot water valve faucet issue, even after the replacement of the valve didn't fix. Just the advice of where the debris could be in the line and possible ways to clear it before resorting to hassles alternatives (store returns and manufacturer warranties) was such a huge help. Thank you Again! 😁
BTW. I wanted to mention it since as a female I have come across my fair share of in home service professionals that would be unpleasant to deal with. Which was so not the case with Johnny. His professionalism was outstanding and very respectful regardless of who the customer is.
Legacy plumbing is a welcome change from other plumbers we have used in the past. Luis did an excellent job replacing our pressure reduction valve which was not an easy repair. He had to dig down more than 2 feet to get to it and he then reworked the whole area to make it more easily accessible in the case we needed to repair it in the future. Also on another occasion , I spoke to Theron about a leak we were having in our water manifold and explained were I could get the parts to fix it. Instead of pushing to repair it , he explained what I needed to do and saved me money since I repaired it myself. You don't see many companies putting the customer first these days. I highly recommend Legacy.
It’s never pleasant when you have to call a plumber. But Legacy Plumbing tries their best to make it as painless as possible. They are always courteous and professional. They take care of their customers and that’s always the best way to do business. Our favorite professional plumber with Legacy is Canon. He has always been our go to guy. Canon is top notch and extremely knowledgeable in all aspects of plumbing. He always goes above and beyond for our plumbing needs and expectations. Legacy is lucky to have him on their team and we are thrilled to have Legacy and Canon on ours. Thank you, Canon, for your dedication, loyalty, hard work and being there always. There is no other and we appreciate you!
I have never had a service business come to my house that provided the level of expertise and professionalism that Legacy Plumbing has. Kelly and Gerald replaced a shut-off valve under my kitchen sink, checked a toilet, and tightened the main water control to my house which they discovered was leaking. They provided upkeep recommendations for water heaters and garden hoses. I received a first-time customer discount and the final bill was, frankly, too low for all they checked out and repaired. There is a reason that so many customers give them five stars indicating that this is the only plumbing business you should call when in need. There was something quite special about the reverence these men have for their business owner. Obviously an owner who deeply cares about his/her clients and staff. It's Legacy Plumbing only for me in the future.
Unfortunately, we purchased a house with a lot of issues, one being that we needed 2 hot water heaters replaced within the first year. After having a few negative experiences with other local plumbing companies I finally found Legacy by reading reviews. Besides having sincere positive reviews; I was impressed with their monthly missions giving back to the community. It has been a very positive experience from the start with Meagan and ending with Brandon and Jose installing my new hot water heaters last Friday. For the first time in 9 months, I have had a full hot shower! Not only did Brandon and Jose explain everything they were doing; they also answered all of my questions. You may pay a little more, but you get what you pay for. I have a few other plumbing issues that need to be addressed, and you can be assured that Legacy Plumbing will be my first phone call.
We had a minor issue with a shut-off valve making a funny noise. Johnny Olivera was very professional and quickly fixed the problem. The extraordinary service was getting Johnny's advice on other issues related to instant hot water, water pressure, and other issues that we were concerned about. Johnny did a great job in giving us options with the benefits and disadvantages. We now know how to address the problem and when to take action. Thanks to Johnny we have found our go-to plumber.
Type of Work: Faucets & fixtures, Pipe or leak repair
Work Completed: Apr 1, 2020
Mike and Brandon were punctual, very knowledgeable, efficient, customer-friendly, and a credit to their company, Legacy!! I have now added Legacy as my go-to plumbing company!!
I just had some replacement work done by Johnny and Aaron. They were really great guys to work with. They were fast, efficient, and did great cleaning up after it was completed. Happy with the service and will use Legacy Plumbing again when needed.
I called Legacy about a hot water leak under my slab. Four months earlier I had a similar problem and a used independent plumber who fixed a similar leak in an agonizing 2-day dusty intrusion into our lives. This time I decided to go with a highly rated professional establishment, Legacy. Enoch and associate arrived in uniform and presented themselves in a very professional manner. They evaluated the problem and explained the solution in detail. We hardly knew they were there and 4 hours later the leak was fixed. During the work a wall plate was accidentally broken, we told him not to worry, but before they left Enoch had located the plate online and ordered it. We received it today. We will definitely use Legacy in the future.
After a week of adjusting to working from home due to the Covid-19, I discovered I had a leak in my front flower bed. I called Legacy Plumbing and was fortunate to be able to get an appointment the next day Friday 27th. I can't say enough about Legacy Plumbing... Sam was so great and working diligently to discover I had a small leak in the pipe coming into my house explaining everything as he went along. He also scheduled to have a new water heater installed the same day and along came Wayne & Gerald who were excellent in taking care of installing a new one. What started as a stressful day ended up being a very pleasant experience and the three of them were so pleasant and a joy to have in the house. Their integrity, demeanor, and work ethic were exceptional.
I was very happy with the service by Luis. He had on his protective gear during the Covid-19 crises and we maintained social distancing while he fixed my garbage disposal. He explained everything and showed me where the reset button was located. He unjammed the disposal and suggested I get the tool so I could do it myself in the future (if I wanted). Since he didn't take the minimum time on the disposal, he asked if there was anything else he could do while he was here. He looked at a toilet that had some occasional issues and made a suggestion to prevent those issues in the future. He also looked at my water heater and verified there were no leaks under the sink in the kitchen. I will definitely call Legacy Plumbing in Little Elm the next time I need a plumber.