This is the first time I have used Legacy and my experience was very positive.
It started with my initial call to a lady named Meagan, who was most helpful and informative,
Then, Kelly and his partner arrived (approximately 90 minutes after my call) and quickly took care of my problem.
This is a "keeper" service.
Cole was our tech that replaced our faucets and repaired the outside water leak from the water hose. He was very professional and efficient. We give him 5 stars. He's an asset to this company.
Absolutely blown away by Legacy Plumbing’s professionalism, honesty, knowledge, customer service, and quality of work!! Our expansion tank was literally leaking water everywhere so the situation was dire. I did what I could to stop water and called Legacy as a new customer. Enoch was at my door within 30 minutes of the call and ready to assess and attack the problem. Thank you Clifton for your quick thinking and response time and Enoch for fixing problems with integrity!! Well done gentlemen! I highly recommend and trust Legacy Plumbing!
Thank you Legacy Plumbing! A big wet mess began the first week of August. Awful! Two different plumbing companies were contacted and came out to handle the issue(s) for us. We were not pleased with their service and the situation remained, with additional “flooding issues” from a small 1/2 bath. Almost $900 into this ordeal, flooding reoccurring and with only new wall water turn off added, potty pulled and reset crooked and a cleanout on one of the exterior places, not even checking the other 3. Their camera did not show any problem. Thank goodness my annual Best Pick Reports arrived in the mail and I read up on the best of the best plumbing companies. I read all 5 recommendations and selected Legacy Plumbing on gut instinct. There are so many good things to say about Legacy. First, the polite, informed and helpful office staff as well as the experienced, great men they send to the job. My situation was a tough fix. From the beginning I was kept informed of the steps being taken, the time proposed time frame, etc. Each person I dealt with, whether by phone or in person, was polite, professional yet friendly, super knowledgeable, and with excellent people skills and attitudes to match. I would rate Legacy Plumbing 10 Stars, 5 is not high enough! Legacy Plumbing will be my go-to plumbing company forever. Our situation was not a normal one and required extensive repair work. We met different plumbers for the separate “fixes” of this issue. We would like to thank Sean Reecer and “THE specialist”, Wayne. Wayne kept us informed of each step as well as the way to fix the problem once all diagnostic procedures were performed. Both these men had young apprentices watching, helping, learning that worked with them in our home. Our thank you’s also to Gerald, James and Alex. How could all of these be great? Do not know but they were. All so professional with good people skills along with their plumbing knowledge. A big, nasty job repaired by a first-class company that cares about their customers. We are customers for life. THANK YOU all! Legacy Plumbing and Theron, you are the real deal!
SUPERIOR !!! Thank You, Sam and Alex, for a job Well Done! I chose Legacy Plumbing to repair a pipe leak in the kitchen wall. Wow, Sam's knowledge, precision, and skill in his craft are impressive. And both Sam and Alex demonstrate extraordinary customer service. You two are surely an asset to this company. Glad I joined your gold program Look forward to having you guys come back for bathroom repairs. EXCELLENT COMPANY !!!
The work was well done. Both, Jose Cuellar Jr. and his assistant were knowledgeable and friendly. I would recommend Legacy Plumbing for all your plumbing needs.
I had a kitchen sink that was backed up and called another well-known company to fix it to the tune of $ 490. They were ultimately unable to fix it but gave me a quote of $ 10,800 to replace all plumbing. I called Legacy Plumbing and they cleaned out the lines and fixed it in under an hour! Their team showed me the lines were clear with a camera, with no damage to the plumbing lines. Matthew and his assistant were great, clean, and courteous. They were amazing and I would recommend them to everyone. Thank you Legacy!
Luis was very professional, tidy, and courteous when performing work in our home. After replacing a leaking pipe, he replaced a couple of shower and bathroom faucets that were in need of repair. Luis even inspected our hot water heater and recommended some improvements that we didn't notice. He made us feel like he cared about our home. Whenever we call on Legacy, the team there is always transparent and never tries to take advantage of the situation. We've learned to never call anyone but Legacy to handle our plumbing needs. Thank you!
We requested Tony Packer. Tony had previously helped us out, and he was/is wonderful! He is innately charming, intelligent, kind, patient, and thoughtful. Also, Tony is a highly skilled professional who consistently does beautiful work.
The Legacy staff has been great! They are efficient and want to do whatever they can to assist in solving our plumbing situation.
We are so thankful that Tony has been here to help us out of our "scrapes", and we are also thankful for Legacy Plumbing being there for us!
Sherry and Steve W., Frisco
Had two outdoor faucets that needed repair and they did the job very well and explained all my options. The price was as quoted and the quote included sales tax. I will use Legacy for all my future plumbing needs.
I can’t say enough good things about Legacy Plumbing. From the very first call to them, the immediate sense was evident they were in it for me. I was connected to a specialist to hear about my issue. Possible causes were identified, and solutions I could do myself were even presented as options if I wanted. They outlined in detail the steps they would take, the associated costs…all up front before any commitments were made. They stayed in constant communication.
As this was not an immediate emergency situation, an appointment was made the following day. The plumbing specialist (Mike Collard) called 1½ hours before the appointment time saying he was running early and would come earlier if I would like. (When was a plumber ever early?)
Once here, my problem became Mike’s problem and he took it from there. After discussing the issue, of the six possible causes for it, Mike ruled out four in the first 5 minutes and narrowed the focus. He outlined what he would do, and the associated costs to the penny.
He did indeed find the cause (which was not obvious) and set out to repair it. While there, I asked about several other items…Mike offered up solutions and costs, plus some do-it-yourself alternatives. He also provided some great advice about our home and other project work.
Like I said previously, I can’t say enough good things about Legacy Plumbing. They are exactly as advertised on their website, plus some. From the first person to answer my call, to the specialist that shook my hand leaving my home, it could not have been better.
Thanks Legacy Plumbing!
Sean Reecer came to our home and was polite, direct, and comprehensive. He diagnosed the problem in an efficient manner and was very professional. We will certainly call him back with any future issues. Honest and hardworking. Thank you!
Luis was friendly and very helpful. The problem was quickly identified and resolved.
We have used Legacy Plumbing since we moved to Frisco in 2012. They were 5 stars in my book from the moment we scheduled the first appointment. They immediately replied to my request for service online and provided me an estimate. They scheduled my appointment and were able to come out within 48 hours (non-emergency service) and the service tech wore booties over his shoes to protect our floors. They are always cleanly dressed and very professional. That’s the kind of service we wanted and Legacy has never let us down. 7 years later and we have used them for water heater replacement, toilet repair, shower faucet replacement, the air in our plumbing lines, etc. I would highly recommend Legacy plumbing. Thanks to the entire team for all the years of exceptional service. We are lucky to have you in our community.
ABSOLUTELY PERFECT!!! We had an age-old problem with a shower faucet that three plumbers could not fix AND took my money. Not today. However, Enoch and Gerald arrived on time and in a very impressive professional manner. They quickly diagnosed the problem and made several recommendations. All of them made sense and offered variations. Their work was impeccable as was their demeanor with me and our golden doodle. I'll never go anywhere else again. Thank You! Enoch and Gerald you made my day.
I highly recommend this company for all your plumbing needs. We needed a leak under one of our sinks repaired. Luis and Aarin arrived as scheduled and completed the job quickly. While they were here I also asked them to replace the shutoff valve in the lavatory. All of the people and I dealt with this company are very courteous and friendly.
Enoch & Gerald were very professional and courteous. Enoch solved my water heater problem quickly and did the repairs efficiently. He answered my numerous queries patiently and gave me almost a tutorial on replacing the thermostat on my water heater. I highly recommend him and Legacy.
Enoch & his associate were professional, honest, helpful & timely. They even followed up with additional DIY info and quotes. I will gladly use it in the future. Very pleased! Thanks, guys!
Matthew and his partner came out today around 10 am. They repaired a leak next to my water meter. Matthew was VERY professional, courteous, and informative about the job. It was a pretty big job because it took them 5hrs. Matthew showed me everything from where the leak was to the replacement parts. Then in the end we did a thorough inspection. These people know there plumbing. YES, I would definitely recommend Legacy Plumbing to anyone. Thank you!!! U GUYS ROCK!! #TenStars
Luis was here today to fix a clogged drain and low water pressure in the bathroom. He was knowledgeable and courteous telling us exactly what he was doing to take care of our drain and how to manage our faucet aerator. Before leaving, Luis provided a complimentary inspection of our water heater and outdoor faucet water pressure providing more pertinent information along the way. On inspecting the kitchen sink faucet, he repaired a small drip. We were more than happy with Luis's work and will be calling Legacy Plumbing again for our plumbing needs.