My hot water heater started leaking just as I was leaving for work. Amber answered Legacy Plumbing's phone right at 8:00 a.m. and was knowledgeable about the probable cause of the leak. She provided price quotes after she put me on the work schedule. By 9:40, I was meeting the technicians at the house and by 11:30, I was on my way back to work knowing a major household repair had been done correctly in addition to bringing the equipment up to city code. The techs were quick, personable, reliable, and patient. They took the time to explain the process and the equipment after it was installed. I wish all contractors were as prompt, courteous, and knowledgeable as Legacy Plumbing! 5 stars out of 5!
Logan,
Thank you for your professionalism, consideration, integrity, and genuineness. Deb and I truly felt you had our best interest at heart. You were very thorough in your assessment of our situation and your presentation to resolve it. You put our concerns to rest and in light of our experience with a prior plumbing company, this was no small task. We had been using the services of another plumbing company for over 35 years but in the last couple of years, we had grown concerned with their business practices and service.
Installation and quality of workmanship were excellent. You took invaluable time to go over details in the maintenance and upkeep of the equipment. Again, such professionalism and consideration! Such a servant's heart! You and your workmanship are such a great testimony for Legacy Plumbing!
We called Legacy Plumbing as we had a number of small plumbing jobs and they were immediately able to quote us for each item, so we knew what they were likely to cost. Jose arrived on time, inspected what was to be done, and gave us various options and costs. He was very knowledgeable, helpful, and friendly and carried out the work efficiently and to an excellent standard. The final cost was as he quoted with no hidden extras. We are happy to recommend Legacy Plumbing.
These guys are the best! This is the third time I have used them and they are always professional, courteous, and honest. My wife and I appreciate the clear and straight forward explanations of what they need to do and why.
I have tried other plumbers before and been disappointed. I value good service and they know how to deliver.
We have only kudos for Legacy Plumbing. Kelly came and serviced our home today and not only found the source of our problem but rectified it. He was professional and efficient and I would not hesitate to call him again. I was also very impressed with the customer service representative, Chris (female), who helped work us in on the short notice. She was exceptional in her communication with me, very helpful, and extremely pleasant. A good first impression of the company. From start to finish, I am a very satisfied patron.
I noticed water stains on my driveway. Then more and more water. I called Legacy Plumbing and they were able to come to my house the same day within 3 hours. Skylar did a great job finding the first leak, which was under the driveway. Mike came in to do the repair under the driveway. However, once the first one was repaired, there was another leak, which was not easy to find. Mike figured out where he thought the leak was and immediately came up with a reasonable solution to fix it.
These guys, Mike and Skylar, are true professionals and did a great job! I will certainly recommend Legacy Plumbing.
If you're reading through these, it's probably starting to sound like the same thing over and over. But it's true... Legacy is the best! I had never called the same plumber twice before I called them because I was never impressed by anyone else, but I've had Legacy come out for every plumbing repair I've needed over the last 4 years in my aging house, and I wouldn't call anybody else, ever. Taylor was the latest in a series of fantastic plumbers, on time, super professional and knowledgeable every step of the way from confirming the estimate I got over the phone from Megan to completing the work in a timely manner, keeping me informed throughout. When he finished the installation of the new water heater, he had me inspect his work, and even made sure I knew how to set the thermostat if I ever wanted to change the temperature. Just the excellent service I know to expect from Legacy.
So glad we found Legacy Pluming. Our technician Logan Did a great job. He was polite And very knowledgeable.
Thank you,
Richard
It's fair to say that I hate plumbers. I’m a failed plumber from a family of successful plumbers so that's where that probably comes from. In any case, trying a new plumber is usually just an extension of bad to horrible experiences. Until today. Always skeptical, I watched closely while Johnny from Legacy Plumbers did the best pre-inspection I’ve ever seen. Gloves on hands, booties on feet, he moved rugs out of the way, he cleaned double sink drains, inspected shower and bathtub drains, and declared them clear. He cleaned the work areas, replaced the rugs, then because I was so impressed, he proceeded to replace our guest bathroom tank mechanism. Suffice it say, I have found our plumber! Professional, exceptional technical skill, customer service beyond reproach. Hey, did I say he really impressed me? By the way, prices very acceptable! Thanks, Johnny. Keep up the really great work Legacy Plumbing!
We had a leaky faucet and I called Legacy. They made an appointment very quickly. Taylor Cox came to work on it. He was so pleasant and personable. He answered all my husband's questions.
Their pricing was reasonable. We will definitely use them again.
I'm so glad I called these people. Price was great for what they did. Very nice people. Price for repair was less than what I thought. I will call them again.
I called another plumbing company first but they didn't answer, I'm so glad they didn't answer.
These guys are top-notch from the initial phone call to the service itself. I called after 5 pm and the phone technician was very helpful in explaining what my problem might be after I told her what was going on with my sink situation. They scheduled a time to come out for the very next day. The two technicians that came out were in contact with me to let me know when they were on their way and they were extremely informative explaining what my problem was and how they were going to fix the problem. Sean and Skylar were personable, polite, and easy to communicate with throughout the process.
I would recommend Legacy Plumbing to all my family and friends.
We just used Legacy for the 3rd time, and the experiences continue to be wonderful. Courteous, quick, and thorough - and what I appreciate the most is there are never attempts to "upcharge". In fact quite the opposite, they take the time to explain things so I can do a few things myself. Thanks, Taylor for a job well done...
I have never encountered a more professional and thorough service provider for repairs I needed. This company has it right and appears to have very carefully thought through the right way of doing business and communicating with customers. Pricing is transparent, carefully explained, and reasonable. The service representative was top-notch. Best in class in my book.
Legacy plumbing did a fantastic job with a leak we had near the sidewalk/ water meter. I spoke to Canon first and he was very knowledgeable and explained what it would take with all the pricing options since he was completely booked, Sean and Luis came to fix the leak and they did a phenomenal job right from start to finish. They were very friendly and did an excellent job! It is very hard to find a good plumbing company these days and I will definitely recommend Legacy plumbing on our neighborhood Facebook page with a 5-star rating!! Thank you!
I just wanted to say that you guys totally surprised me today. I have not to be surprised by a contractor in many, many years. I had a puddle of water in my front yard that based on the test Megan had me try, while I had her on the phone, proved that it was not a sprinkler system problem and was indeed a plumbing leak. Mike Collard and his assistant came out and we talked about what was happening. I told them that I had a PRV installed a few years back but did not know who had done it. They looked at it and thought it might be the problem. I left them to do their work and a bit later Mike had me come out and explained what was happening. He said that it was Legacy Plumbing that had done the PRV 4 years earlier, (he had looked it up!), and said that whoever did the work did not do it right. There was no warranty in effect but the PRV was working, the connection was not done correctly. He said it had failed due to faulty workmanship and that there would be no charge for the repair. I was amazed. This is a company that stands behind their work and they are my plumbing company for as long as I am in this area. He told me the repair would have cost almost $700. Mike and his assistant were courteous and professional. They took the time to explain everything they were doing and why and were done quickly and cleaned up afterward. I am so impressed with Mike and Legacy and want to say THANK YOU for being so customer-focused. I am recommending you to everyone who needs a plumber.
The service, the communication, and courtesy by the tech and by the office personnel were all first-rate. They definitely earned my confidence in making them my go-to plumbing company.
Taylor Cox with Legacy Plumbing called to let me know he was on his way, arrived on time, went over the installation and repairs I wanted in detail, explained multiple options and pricing, quickly laid out his plan, then started working. He was very courteous and thorough throughout the visit. When his work was finished Taylor asked me to inspect everything to make sure it was completed to my satisfaction. I was very pleased with the work and the amount of time it took. Working with Kris to set up my appointment and get quotes was hassle-free. This is the second time I've had used Legacy Plumbing and I wouldn't hesitate to call them again.
From the office staff, Chris, the technician...so accommodating! Matthew explained the process all the way through. Very knowledgeable, very professional!
I just used Legacy Plumbing last week for a slab leak. They were knowledgeable thorough, honest, explained everything and their quote was right on. They were extremely neat and cleaned up before they left. I don't know what their prices are for basic plumbing, but I won't go anywhere else for big jobs.