I just wanted to say that you guys totally surprised me today. I have not to be surprised by a contractor in many, many years. I had a puddle of water in my front yard that based on the test Megan had me try, while I had her on the phone, proved that it was not a sprinkler system problem and was indeed a plumbing leak. Mike Collard and his assistant came out and we talked about what was happening. I told them that I had a PRV installed a few years back but did not know who had done it. They looked at it and thought it might be the problem. I left them to do their work and a bit later Mike had me come out and explained what was happening. He said that it was Legacy Plumbing that had done the PRV 4 years earlier, (he had looked it up!), and said that whoever did the work did not do it right. There was no warranty in effect but the PRV was working, the connection was not done correctly. He said it had failed due to faulty workmanship and that there would be no charge for the repair. I was amazed. This is a company that stands behind their work and they are my plumbing company for as long as I am in this area. He told me the repair would have cost almost $700. Mike and his assistant were courteous and professional. They took the time to explain everything they were doing and why and were done quickly and cleaned up afterward. I am so impressed with Mike and Legacy and want to say THANK YOU for being so customer-focused. I am recommending you to everyone who needs a plumber.
The service, the communication, and courtesy by the tech and by the office personnel were all first-rate. They definitely earned my confidence in making them my go-to plumbing company.
Taylor Cox with Legacy Plumbing called to let me know he was on his way, arrived on time, went over the installation and repairs I wanted in detail, explained multiple options and pricing, quickly laid out his plan, then started working. He was very courteous and thorough throughout the visit. When his work was finished Taylor asked me to inspect everything to make sure it was completed to my satisfaction. I was very pleased with the work and the amount of time it took. Working with Kris to set up my appointment and get quotes was hassle-free. This is the second time I've had used Legacy Plumbing and I wouldn't hesitate to call them again.
From the office staff, Chris, the technician...so accommodating! Matthew explained the process all the way through. Very knowledgeable, very professional!
I just used Legacy Plumbing last week for a slab leak. They were knowledgeable thorough, honest, explained everything and their quote was right on. They were extremely neat and cleaned up before they left. I don't know what their prices are for basic plumbing, but I won't go anywhere else for big jobs.
It was the most professional job I have ever experienced from a tradesperson. I was informed beforehand what the cost would be. Sam explained everything to me in detail and cleaned up everything after completion. He took care of all the necessary permitting. He actually fixed a number of things that were wrongly done by those construction crews. You truly do get what you pay for with this company.
Our experience with these guys was very positive! We had a hot water leak under our home's slab, which was rather stressful. Wayne took the time to explain everything in-depth, discussed all the options and the pricing. He was extremely knowledgeable, professional, informative, and honest. We were very happy with the pricing, and the amount of time it took to complete the project successfully. The apprentice, Schuyler, was also very professional and helpful! I would definitely go to these guys for any future repairs, and would highly recommend them to all my friends and family! It's great to have found such honest, hardworking, and knowledgeable folks that can be relied on for home repairs. Thank you, guys!
Highly professional and competent outfit. Very efficient and informative from the first call with the receptionist through to the end of a service call with Taylor. Taylor arrived on time, performed diagnosis on various issues, and prepared estimates. We discussed options and selected services to be performed. The services were executed and the worksites were left in clean condition. Taylor was very forthcoming and answered many questions which allowed me to identify, plan for, and focus on potential future issues. Overall very helpful and professional.
We had a leak in the front flower bed and on a referral we called Legacy Plumbing. From beginning to end we had exemplary service. On-time arrival, details every step of the way of what he was going to do, explained in terms we could understand, and charges were completely explained. Taylor was very professional, and always concerned that we were ok with what they were doing. We will definitely have Legacy Plumbing our plumbers for any other plumbing needs and recommend them to anyone needing a plumber.
It was a pleasure dealing with Legacy Plumbing. I called the company and the scheduler was knowledgeable, friendly, patient (I had a number of questions) and then booked the job in a manner that worked with our schedule (no voice mail, no callbacks, no talking to a machine - a real person!). The techs called before arriving showed up on time, were courteous, professional, knowledgeable, and had done very well from customer service, advice, and install aspect. They were able to offer advice as to the right solution and also helped to remedy a future problem that was not part of the scope of work. It was a pleasure using Legacy Plumbing!