Tony (Packer) is wonderful!
We desperately needed help, and everyone that we talked with was great. Our toilets stopped working on a Friday night so I sent an email explaining the situation.
Saturday morning we received the call for scheduling, etc. We knew exactly how much the work would cost, and Tony would be out Monday morning to help us.
Tony's work is "above board", and he put up with two Seniors beautifully! Yes, without a doubt, Legacy Plumbing became our plumbers.
From start to finish, they were sensational! A special Thank You to Tony.
Tony Packer was great and I so appreciated his efficiency and honesty!
Mike did an excellent job and provided a lot of helpful information. I would highly recommend Legacy Plumbing.
Tony Packer just came out and replaced my garbage disposal. He did a great job and checked everything to make sure it was properly working and advised he fix some corroded pipes. He did so, and replaced other tubing that needed work. Then, he taught me how to unjam it should the motor jam. How very helpful! I have therefore asked him about my shower now because I'd like to have him back. He gave me a quote so I know what to expect. He is very efficient, capable, and friendly. My neighbor recommended this company and I have been very impressed. Clifton was also quite nice in scheduling and rescheduling me as needed.
Our outstanding experience started with Eric. We requested a quote via telephone to replace our aged hot water heater. Eric was extremely informative, forthcoming with important information, and generally pleasant. Our outstanding experience continued when Kelly and Steven arrived. They called a half-hour before arriving at our home as Eric stated in our initial phone call. Both gentlemen were courteous, explained the process, what they were doing, and were professional and highly knowledgeable. In addition to replacing the water heater, they repaired our "water hammer" issue in the master bath without hesitation. Thank you Legacy Plumbing for making our experience enjoyable. We've already recommended Kelly and Steven to our neighbor as he needs a new hot water heater as well.
May 2019, Kelly McGinn and Steven Shell installed a new water heater at my primary residence. The service from both of these technicians was excellent. Their attention to the plumbing details is impressive. First, they took out the old water heater. Then they removed the old stand. The galvanized steel replacement stand and the new water heater were installed to code and they explained everything. All of my questions were answered. Kelly has been out to perform service before: I will definitely call him again and I give the highest recommendation to Kelly and Steven. Thanks to both of them.
I am so pleased with the service I received from Legacy Plumbing. Tony came to install new garbage disposal but was able to fix the old one. He was prompt and professional. I will call Legacy the next time I have any plumbing issues.
Mike is the best plumber I ever found. Very professional and very personable. I will recommend this company to anybody.
Earlier this month I had Kelly McGinn and an apprentice, Shelby come to do work at my home. Not only did they do a great job on replacing a cartridge from the shower handle but noticed a minor problem with my hot water heater. They were able to adjust the hot water heater while they were there. I had a mishap from a repair my husband I and attempted to fix and Kelly was able to take care of that issue as well.
They were both incredibly professional and very sweet.
The best plumbing company ever not just in Texas. Owners are very trustworthy and that shows in their employees. If I could give them more than 5 stars I would!!!
Legacy Plumbing and their staff are the best! Very helpful and so full of knowledge. I have had them out to our house a few times over the last 3-4 years and every time they explain things thoroughly before performing any work. I wish I could give you more names but the last technician to come to the house was Luis and he was so nice and explained things so well. Every technician we have had gave us options and suggestions that helped me to make the best decision for my family. I have made appointments and they are very prompt with phone when they are on the way. I highly recommend Legacy Plumbing!
I used the plumbing service to have a shower arm and head and tub faucet replaced this week and the work was completed perfectly and quickly. The plumber Jose Cuellar was very careful and did an excellent job!
I called Legacy the first time to install a hot water heater. Kelly was timely, very professional & friendly. He explained everything I needed to know, then answered all of my additional questions. Because he did such a great job, I called them a few months later and requested Kelly to replace leaking & broken bathroom fixtures. He and Evan did a great job and left everything clean and in order. Thank you both for your wonderful service.
I had two water heaters replaced by Wayne and Alex. They were knowledgeable, informative, and professional. They explained each step they would be taking and answered all questions I had. As a result of another topic we discussed, I called Legacy back and set up an appointment for additional work, of course requesting Wayne and Alex. I thought I was happy with my usual plumbing company, but Legacy has knocked them out of the preferred spot. I need to thank the person who recommended Legacy to me.
They installed a hot water heater. They showed up on time and were very professional. They knew what they were doing and finished in less time than I expected. They were upfront on the price and explained everything they would be doing. The plumber's name was Sean and I can't remember his assistants' name but they were very nice and I would call them again when a plumbing need arises.
Received same day service. Kelly was on time and quick to make the repairs. I really appreciate their fast response. I would recommend them to anyone in need.
Sam and Shelby installed new half bathroom toilet for us. They were extremely professional, informative of all repairs/installation being completed, and did it all in a timely manner. I was very pleased with both Sam and Shelby and will definitely continue to call on Legacy Plumbing when any plumbing issue arises.
As a homeowner of over 20 years, I find Legacy Plumbing to be the one contractor/company that stands alone as superior in all aspects of service. I have called upon Legacy Plumbing numerous times for a variety of issues â€” both large and small â€” and have always been beyond pleased with their work, their professional attitude, and their pricing. I would like to specifically thank Kelly McGill, who consistently extends the extra effort to do more than the actual job entails, fixing small problems as he sees them without additional charge (he also surprised me by cleaning our re-glazed bathtub that I thought was hopelessly stained â€“ no charge, just a courtesy). Kelly has also provided excellent advice on how I can fix certain plumbing situations in the future and has shared some tricks of the trade that can make owning an old home more manageable. How I wish that all companies had the proven tradition of excellent workmanship, courtesy, pricing, and the ability to leave the customer knowing that a job was well done as Legacy Plumbing. Thank you.
Jose installed two toilets for us today. He was on time, professional, and courteous. He explained what work needed to be done and was very helpful. I would recommend Legacy Plumbing and Jose to everyone who needs a plumber.
Thank you Daniel for your professionalism, friendliness, and knowledge. Daniel gave me easy to understand options to help me make a quick decision for the items needing repairs. Legacy Plumbing is fortunate to have you work there.