I've never been very fond of reviews. I tend to be pretty skeptical of them and there are a lot of these online sites that post reviews that make it hard to really know if the reviews are real or not. I was glad to know that I could post directly to the company website so that I can compliment Legacy on the great work they do. After doing an online search and calling around to a number of companies I finally stumbled on Legacy's website and liked all of the information that was available there about the company, their technicians, their services - and even their promotions. I was very pleasantly surprised when I called to get a quote. Carmeisha, their customer service expert, is refreshingly attentive, pleasant, thorough and efficient. She was able to get my project request on their calendar quickly and at a time that was convenient for me. Their technician, Mike, notified me ahead of arrival so I knew who was en route and when he would arrive. Once here, Mike introduced himself. He was very pleasant, very polite. He explained what the work would entail and reiterated the cost. It was indeed as I had been quoted over the phone. No surprises - and very fair. Mike was efficient, thorough, and attentive to detail. He was able to complete the work surprisingly quickly. I'm very glad that I called Legacy. Their website states they provide 'service with integrity,' that was truly evident in the quality of the work as well as the integrity of the individual, Mike, the technician that did the project I called them about. Legacy is very fortunate to have someone like Mike on their team. He's not only a professional, very skilled and knowledgeable, but he's also very cordial and respectful, and his concern to explain the work and provide helpful tips on maintenance, etc., were much appreciated. I was skeptical, but the reviews about Legacy proved to be true. They're a refreshingly honest and efficient company and I wouldn't hesitate to wholeheartedly recommend them.
As a first time customer, thanks so much for coming right out for a leak I was having. Sean Reecer was very professional, knowledgeable and friendly. I appreciate the upfront pricing from the initial call and Sean also offering up the prices for repairs. Will definitely use Legacy Plumbing again!
Excellent work, Legacy Plumbing! We had a fairly straightforward gas leak, but it took time and several steps to fix. Sean was great at communicating exactly what needed to happen and the steps it would take to complete. He went above and beyond in patient explanation and even extra help once the job was complete. Will use this company from now on and recommend highly to others.
We just used Legacy for the first time and were very impressed. Very knowledgeable friendly and fair.
Areas were left very clean and all work was done quick and correct. I called them this morning we had no water and they showed up within two hours. Exceptional service and people.
Great experience with Kelly. I tried to fix our shower, but when I couldn't, my wife told me to stay in my lane and call a professional. We called Legacy plumbing based on a reference from a friend and they did not disappoint. They were able to get someone out the same day. Kelly fixed it with ease, was professional and just oozed confidence. You just knew he'd be able to fix whatever problem you had. He came out a second time to help us with another leak. Also gave us a number of tips and showed me a few tricks - its those intangibles that also count.
We just had another very satisfying experience with Legacy Plumbing. This time it was with Enoch, who just left our house after repairing a blocked toilet, installing a new PVC flange and resetting the toilet, which was rocking slightly, exposing us to a potential leak. Enoch was extremely professional, polite, considerate, and knowledgeable. He explained our toilet problems well and shared several money saving tips concerning other plumbing issues we were experiencing. We will always call on Legacy for our plumbing needs.
We just had the most wonderful experience with Legacy Plumbing! My husband and I just bought our first home and we were surprised to discover a huge leak within the second week of living here. Our realtor recommended Legacy Plumbing and we are so grateful that he did! Matthew and Evan were kind, respectful, and so knowledgeable. They were able to fix our huge leak in one day (not even to mention they worked so hard for hours in the TX heat!) and they were so helpful to us by answering any questions that we had about our plumbing system. They even went above and beyond by helping us replace some missing insulation around our pipes. We are so grateful to Matthew and Evan. Because of them- we will continue to use Legacy Plumbing from now on!
In the last couple of years my 43 year old home has begun to show its age, and several of the symptoms have been in the plumbing. Luckily I found Legacy Plumbing. They have repaired cast iron pipe breaks, slab leaks, replaced my water heater, and solved additional problems. Master plumber, Wayne, has led the repair of most of these problems. He is thoroughly professional, quickly diagnoses the problem, finds leaks with amazing accuracy, completes the repair, and leaves everything cleaned up. He does all this while teaching one of the less experienced plumbers in every step of the repair, not just with what steps he is taking, but why each step is important. They are lucky to have such a mentor, and I am lucky that I found Legacy Plumbing, and Wayne.
I have used Legacy since I moved into my house. I signed up for the yearly check-up program (great). A week ago while doing my yearly visit, Jose told me my water heater was showing signs of erosion. Long story short is I trusted Jose and purchased a new water heater from Legacy before damage was done. He has NEVER steered me wrong. Jose installed a Rheem and it performs great. I know they'll take care of me. Jose....you're great!
One of your service staff, Taylor Cox, came to my home today to repair some plumbing problems I have had. I cannot say all the qualities that this young man showed to me, which were many outstanding characteristics in his expert work in fixing my plumbing problems. I highly recommend him, not only for his pleasing personality but the expertise he demonstrated while attending to my plumbing repairs. I congratulate your company for hiring such a man as Taylor, and because of his due diligence in the performance of his work, has made my decision to obtain a contract with your company, assuming that all your other service men in your plumbing department will be the caliber of Taylor Cox.
We saw good reviews on the Web and decided to take a chance with Legacy Plumbing to replace our water heater. From the initial phone call to the final installation, we were extremely satisfied with their service! The ladies in the office were super nice and helpful, both on the phone and via e-mail, and the plumber, Sean, who came to the house to do the job, was very friendly and professional. We had an 8-10 a.m. time slot, and Sean called around 8:15 a.m. when he was on the way and arrived shortly after that. We were told it would take around 4 hours, but Sean knocked it out in less than 3 hours. He took the time to explain everything to us and to answer all our questions. It was obvious that he takes pride in his work. We just couldn't be more pleased with Legacy Plumbing and won't hesitate to recommend it to our friends!
Kelly M. came to our home today and it was a very positive experience that began with a courtesy call to say he was on his way and would be arriving at the previously scheduled time. Kelly explained why the things we wanted repaired weren't operating correctly and the proper solution. His work was fast and, when completed, everything works at it should. We touched upon Legacy Plumbing's contributions to various charities in the community. Everything about today's experience was positive. A+ to Kelly and Legacy Plumbing. ... Rich
Taylor and Luis were simply outstanding. Knowledgeable professionals who worked through a series of maintenance requests in a very organized and timely manner. Their recommendations were excellent and they kept me informed throughout the process. I couldn't be more pleased with the outcome. I will count on Legacy plumbing for any such needs in the future.
Thank you for being professional, courteous, honest and very helpful. I had a leak under the sink and called Legacy Plumbing around 8:30 and they had Taylor at my door by 12:30. Taylor did a awesome job explaining everything to me. He was helpful, knowledgable! He looked at a couple of other problems I was having and gave me a quote on two other jobs I may need to have done in the near future.
I will definitely be using Legacy Plumbing again and would recommend them to others!
My hot water heater started leaking just as I was leaving for work. Amber answered Legacy Plumbing's phone right at 8:00 a.m., and was knowledgeable about the probable cause of the leak. She provided price quotes after she put my on the work schedule. By 9:40, I was meeting the technicians at the house and by 11:30, I was on my way back to work knowing a major household repair had been done correctly in addition to bringing the equipment up to city code. The techs were quick, personable, reliable, and patient. They took the time to explain the process and the equipment after it was installed. Wish all contractors were as prompt, courteous, and knowledgeable as Legacy Plumbing! 5 stars out of 5!
Thank you for your professionalism, consideration, integrity and genuineness. Deb and I truly felt you had our best interest at heart. You were very thorough in your assessment of our situation and your presentation to resolve it. You put our concerns to rest and in light of our experience with a prior plumbing company this was no small task. We had been using the services of another plumbing company for over 35 years but in the last couple of years we had grown concerned with their business practices and service.
Installation and quality of workmanship were excellent. You took invaluable time to go over details in the maintenance and upkeep of the equipment. Again, such professionalism and consideration! Such a servant's heart! You and your workmanship are such a great testimony for Legacy Plumbing!
We called Legacy Plumbing as we had a number of small plumbing jobs and they were immediately able to quote us for each item, so we knew what they were likely to cost. Jose arrived on time, inspected what was to be done and gave us various options and costs. He was very knowledgeable, helpful and friendly and carried out the work efficiently and to an excellent standard. The final cost was as he quoted with no hidden extras. We are happy to recommend Legacy Plumbing.
These guys are the best! This is the third time I have used them and they are always professional, courteous and honest. My wife and I appreciate the clear and straight forward explanations of what they need to do and why.
I have tried other plumbers before and been disappointed. I value good service and they know how to deliver.
We have only kudos for Legacy Plumbing. Kelly came and serviced our home today and not only found the source of our problem, but rectified it. He was professional and efficient and I would not hesitate to call him again. I was also very impressed with the customer service representative, Chris (female), who helped work us in on short notice. She was exceptional in her communication with me, very helpful, and extremely pleasant. A good first impression of the company. From start to finish, I am a very satisfied patron.
I noticed water stains on my driveway. Then more and more water. I called Legacy Plumbing and they were able to come to my house the same day within 3 hours. Skylar did a great job finding the first leak, which was under the driveway. Mike came in to do the repair under the driveway. However, once the first one was repaired, there was another leak , which was not easy to find. Mike figured out where he thought the leak was and immediately came up with a reasonable solution to fix it.
These guys, Mike and Skylar, are true professionals and did a great job! I will certainly recommend Legacy Plumbing.