I can’t say enough good things about Legacy Plumbing. From the very first call to them, the immediate sense was evident they were in it for me. I was connected to a specialist to hear about my issue. Possible causes were identified, and solutions I could do myself were even presented as options if I wanted. They outlined in detail the steps they would take, the associated costs…all up front before any commitments were made. They stayed in constant communication.
As this was not an immediate emergency situation, an appointment was made the following day. The plumbing specialist (Mike Collard) called 1½ hours before the appointment time saying he was running early and would come earlier if I would like. (When was a plumber ever early?)
Once here, my problem became Mike’s problem and he took it from there. After discussing the issue, of the six possible causes for it, Mike ruled out four in the first 5 minutes and narrowed the focus. He outlined what he would do, and the associated costs to the penny.
He did indeed find the cause (which was not obvious) and set out to repair it. While there, I asked about several other items…Mike offered up solutions and costs, plus some do-it-yourself alternatives. He also provided some great advice about our home and other project work.
Like I said previously, I can’t say enough good things about Legacy Plumbing. They are exactly as advertised on their website, plus some. From the first person to answer my call, to the specialist that shook my hand leaving my home, it could not have been better.
Thanks Legacy Plumbing!
Sean Reecer came to our home and was polite, direct, and comprehensive. He diagnosed the problem in an efficient manner and was very professional. We will certainly call him back with any future issues. Honest and hardworking. Thank you!
Luis was friendly and very helpful. The problem was quickly identified and resolved.
We have used Legacy Plumbing since we moved to Frisco in 2012. They were 5 stars in my book from the moment we scheduled the first appointment. They immediately replied to my request for service online and provided me an estimate. They scheduled my appointment and were able to come out within 48 hours (non-emergency service) and the service tech wore booties over his shoes to protect our floors. They are always cleanly dressed and very professional. That’s the kind of service we wanted and Legacy has never let us down. 7 years later and we have used them for water heater replacement, toilet repair, shower faucet replacement, the air in our plumbing lines, etc. I would highly recommend Legacy plumbing. Thanks to the entire team for all the years of exceptional service. We are lucky to have you in our community.
ABSOLUTELY PERFECT!!! We had an age-old problem with a shower faucet that three plumbers could not fix AND took my money. Not today. However, Enoch and Gerald arrived on time and in a very impressive professional manner. They quickly diagnosed the problem and made several recommendations. All of them made sense and offered variations. Their work was impeccable as was their demeanor with me and our golden doodle. I'll never go anywhere else again. Thank You! Enoch and Gerald you made my day.
I highly recommend this company for all your plumbing needs. We needed a leak under one of our sinks repaired. Luis and Aarin arrived as scheduled and completed the job quickly. While they were here I also asked them to replace the shutoff valve in the lavatory. All of the people and I dealt with this company are very courteous and friendly.
Enoch & Gerald were very professional and courteous. Enoch solved my water heater problem quickly and did the repairs efficiently. He answered my numerous queries patiently and gave me almost a tutorial on replacing the thermostat on my water heater. I highly recommend him and Legacy.
Enoch & his associate were professional, honest, helpful & timely. They even followed up with additional DIY info and quotes. I will gladly use it in the future. Very pleased! Thanks, guys!
Matthew and his partner came out today around 10 am. They repaired a leak next to my water meter. Matthew was VERY professional, courteous, and informative about the job. It was a pretty big job because it took them 5hrs. Matthew showed me everything from where the leak was to the replacement parts. Then in the end we did a thorough inspection. These people know there plumbing. YES, I would definitely recommend Legacy Plumbing to anyone. Thank you!!! U GUYS ROCK!! #TenStars
Luis was here today to fix a clogged drain and low water pressure in the bathroom. He was knowledgeable and courteous telling us exactly what he was doing to take care of our drain and how to manage our faucet aerator. Before leaving, Luis provided a complimentary inspection of our water heater and outdoor faucet water pressure providing more pertinent information along the way. On inspecting the kitchen sink faucet, he repaired a small drip. We were more than happy with Luis's work and will be calling Legacy Plumbing again for our plumbing needs.
I had Luis come over today to fix an outdoor faucet that was leaking. He was very friendly, very professional, and explained to me everything that he was doing as he did it. He also gave me information and know-how on how to fix it by myself next time, if I wanted to. He also offered a complimentary inspection of my garbage disposal unit and my water heater. Good thing he did, because he found that the vent from my water heater to the roof vent was disconnected, and any escaping gas was being let into my attic. He gave me plenty of advice on what to do next.
Awesome work, Luis, I wish there were more folks like you around that take ownership of the work they do.
I think I just found my permanent plumbing guys!
Tony (Packer) is wonderful!
We desperately needed help, and everyone that we talked with was great. Our toilets stopped working on a Friday night so I sent an email explaining the situation.
Saturday morning we received the call for scheduling, etc. We knew exactly how much the work would cost, and Tony would be out Monday morning to help us.
Tony's work is "above board", and he put up with two Seniors beautifully! Yes, without a doubt, Legacy Plumbing became our plumbers.
From start to finish, they were sensational! A special Thank You to Tony.
Tony Packer was great and I so appreciated his efficiency and honesty!
Mike did an excellent job and provided a lot of helpful information. I would highly recommend Legacy Plumbing.
Tony Packer just came out and replaced my garbage disposal. He did a great job and checked everything to make sure it was properly working and advised he fix some corroded pipes. He did so, and replaced other tubing that needed work. Then, he taught me how to unjam it should the motor jam. How very helpful! I have therefore asked him about my shower now because I'd like to have him back. He gave me a quote so I know what to expect. He is very efficient, capable, and friendly. My neighbor recommended this company and I have been very impressed. Clifton was also quite nice in scheduling and rescheduling me as needed.
Our outstanding experience started with Eric. We requested a quote via telephone to replace our aged hot water heater. Eric was extremely informative, forthcoming with important information, and generally pleasant. Our outstanding experience continued when Kelly and Steven arrived. They called a half-hour before arriving at our home as Eric stated in our initial phone call. Both gentlemen were courteous, explained the process, what they were doing, and were professional and highly knowledgeable. In addition to replacing the water heater, they repaired our "water hammer" issue in the master bath without hesitation. Thank you Legacy Plumbing for making our experience enjoyable. We've already recommended Kelly and Steven to our neighbor as he needs a new hot water heater as well.
May 2019, Kelly McGinn and Steven Shell installed a new water heater at my primary residence. The service from both of these technicians was excellent. Their attention to the plumbing details is impressive. First, they took out the old water heater. Then they removed the old stand. The galvanized steel replacement stand and the new water heater were installed to code and they explained everything. All of my questions were answered. Kelly has been out to perform service before: I will definitely call him again and I give the highest recommendation to Kelly and Steven. Thanks to both of them.
I am so pleased with the service I received from Legacy Plumbing. Tony came to install new garbage disposal but was able to fix the old one. He was prompt and professional. I will call Legacy the next time I have any plumbing issues.
Mike is the best plumber I ever found. Very professional and very personable. I will recommend this company to anybody.
Earlier this month I had Kelly McGinn and an apprentice, Shelby come to do work at my home. Not only did they do a great job on replacing a cartridge from the shower handle but noticed a minor problem with my hot water heater. They were able to adjust the hot water heater while they were there. I had a mishap from a repair my husband I and attempted to fix and Kelly was able to take care of that issue as well.
They were both incredibly professional and very sweet.