Technician Conversation Starters

  1. What is the oldest water heater you’ve ever replaced?
  2. When does a house get large enough to need two 50 gal water heaters instead of one? What about three?
  3. What are your thoughts on thermostatic mixing valves for tubs? How do you find them?
  4. What do you think about the on-water-heater mixing valves for increasing hot water output?
  5. What are your thoughts on changing water heater anode rods?
  6. What are the most common fixable water heater problems?
  7. Would you personally flush your water heater once a year? Or do you just leave it?
  8. What is your favorite brand(s) of water heaters?
  9. What are the most common issues you see on electric water heaters?
  10. What is your process for changing electric water heater elements/thermostats?
  11. What are the most common problems you see with T&P valves and their piping?
  12. How do you deal with clogged or slow-draining drain valves on water heaters? What do you think of the plastic Rheem marathon water heaters?
  13. What are the most common issues you see with recirculation pumps?
  14. How do you diagnose mixing issues?
  15. What are your thoughts on the Grundfos pump and crossover tee? What issues have you seen with that?
  16. What kinds of water heater venting brands do you see most often?
  17. What are some difficulties you’ve run into with the venting when installing a water heater and how have you dealt with those?
  18. What issues have you run into with water heater flex lines and how do you make sure those are installed leak-free?
  19. What are your thoughts on replacing tank style water heaters with tankless?
  20. What features of Legacy water heaters do you usually like to go over with customers when installing one?
  1. Do you prefer PEX manifold or PEX trunk and branch piping?
  2. Are there types of PEX or PEX fittings that you have seen more issues with?
  3. What do you think about stainless rings v copper rings v uponor expansion fittings? Pros and cons?
  4. What do you tell a customer who is unfamiliar with PEX and whether it is a good water line or not?
  5. When do you choose ProPress over sweat and vice versa?
  6. What conditions have you seen deteriorate copper water lines more quickly?
  7. What are some of the most common mistakes that new-construction plumbers make with installing the water lines?
  8. When do you use pex-to-copper stub outs under sinks and when do you use just PEX stops?
  9. How do you transition from PVC to PEX?
  10. On a copper yard spot repair, do you prefer a swing joint repair with four 90’s, a slip coupling repair, or a short piece of PEX?
  11. How do you go about locating leaks in the yard?
  1. What is your favorite brands of toilets and why?
  2. What do you think about “low-boy” toilets? What are some common issues with those?
  3. Do you use the backup nuts on tank to bowl bolts when there is space?
  4. Do you use pipe dope or silicone on any tank-to-bowl toilet parts?
  5. What is your favorite closet bolt and why?
  6. Do you set toilets in one piece or base first? Why?
  7. What is your go-to flappers in order of first, second, third?
  8. What are some common “gotchas” with flush valves/flappers?
  9. How high do you adjust the new fill valve?
  10. How high do you trim the new flush valve overflow tube?
  11. Do you use the existing bracket that holds the bowl fill tube or do you use the one that comes with the fill valve?
  12. Do you use the flapper that comes with the new flush valve or do you replace it?
  13. What is your preferred tool for closet bolt tightening?
  14. What is your go-to method for replacing a PVC flange on the second floor?
  15. What is your go-to method for replacing a PVC flange on the first floor?
  16. When do you use a jumbo wax ring and when do you use a regular?
  17. Any special tips/tricks for getting a wax ring to seal every time?
  18. What features of the Legacy toilets do you usually like to go over with customers when installing one?
  19. What do you usually discuss with the customer when they are on the fence about repair or replacement of a toilet?
  20. What do you think about push button toilets/dual flush toilets/dual flapper toilets/internal-dump-pan toilets?
  1. What is your favorite brand/style of kitchen faucet? Why?
  2. What is your favorite brand/style of bathroom faucet? Why?
  3. What are the most common issues you’ve seen with kitchen faucets besides the cartridge?
  4. What is your go-to method for removing a rusted-on, stuck kitchen faucet?
  5. What are some tricks for replacing a pop-up assembly more quickly?
  6. How do you quickly get the stopper horizontal rod and linkage hooked up on a pop-up assembly?
  7. What do you think about push stopper popups? What about the American Standard flexible linkage popup design?
  8. Any tricks for easily installing widespread faucets so they are lined up perfectly when you are by yourself?
  9. Any tricks for tightening down a kitchen faucet so that it is perfectly lined up when you are by yourself?
  10. When do you usually recommend repair/replacement for bathroom faucets?
  11. Any tricks for installing a roman tub faucet?
  1. Where are some of the weirdest places you’ve found PRV’s?
  2. How do you know if it is the PRV making noise or a cartridge or fill valve inside the house?
  3. What steps do you take to locate a hidden, not-easily-found PRV?
  4. How long do PRVs usually last?
  5. How do you properly adjust PRVs?
  6. What do you tell a customer who wants to adjust their PRV?
  7. What are some of the effects high pressure has on the house?
  8. How do you explain the concept of the expansion tank to homeowners?
  9. How do you explain the necessity of a PRV to customers with high water pressure?
  10. Do you put the hose bib line in front of the PRV or behind it?
  1. What are the most common solutions to sewer smell calls?
  2. Do you run hot or cold water while clearing sink line with auger?
  3. When do you try to use the drill auger? Where will you not use the drill auger?
  4. Do you use the toilet auger for showers?
  5. Do you use the drill auger or the small sewer cable for AC condensate lavatory line stoppages?
  6. What is your approach when you have double lavs both backing up at the same time?
  7. When would you pull a toilet to run a sewer machine?
  8. Do you run the sewer machine without a tail?
  9. When would you run a sewer machine through the single story roof vent?
  10. What tips do you have for keeping things clean while running the big machine inside the house?
  1. What steps do you take when diagnosing a gas leak on the yard line/risers?
  2. What are some common issues you see on a CSST manifold system?
  3. What are some more common issues you see on a trunk and branch black iron gas system?
  4. How do you properly size a gas system?
  5. How do you do a pressure test on a gas system?
  6. How do you diagnose a mystery leak on a gas system inside the house? Where do you start?
  7. How do you properly thread a black iron pipe?
  8. How do you properly attach a tracpipe or gastite fitting?
  9. How do you use the MegaPress tool?
  10. How do you know if the gas system is a low-pressure system or a medium pressure system?
  11. When bidding the addition of a new gas line, what steps do you take?