Our COVID Response

At Legacy Plumbing, the health and well-being of our customers, teammates, and communities is our top priority.

On behalf of everyone at Legacy Plumbing, our hearts go out to all those impacted by COVID-19. We are dedicated to ensuring the health and safety of our employees, customers, and the community. Legacy is constantly monitoring the situation to ensure we are taking all necessary precautions to keep everyone safe. 

We understand the concern and uncertainty surrounding the coronavirus and are committed to being responsive to the needs of our customers and co-workers.

As a company that is founded on servicing personal homes and businesses, we are asking customers to notify us if anyone has had symptoms that the CDC has identified as being related to the virus.

Symptoms may include fever, cough, or shortness of breath within the last 14 days. We appreciate your honesty and assistance as we do our part in helping to end this outbreak.

Our Commitment to Employees, Customers & Community

  • Our advocates are asking all customers to notify us if anyone in their home has had symptoms that the CDC has identified as being related to the virus.
  • We are asking that any team member who is showing any signs of infection to stay at home until cleared by a physician to return to work.
  • All work surfaces and especially high-touch surfaces at our office are being sanitized multiple times per day
  • All fleet vehicles will be sanitized multiple times per day. Minimally, in the morning before the start of the shift, the inside of the vehicle cab will be thoroughly sanitized and the back of the truck will be sprayed with Lysol.
  • Whenever possible, all team members should apply the social distancing of six feet from another person
  • Until further notice, we are cancelling all group meetings and planned gatherings
  • We have spread out all office employees to more distant locations to prevent close contact.
  • All field employees will continue good hygiene practices by washing hands as often as possible, wearing gloves, using hand sanitizer and sanitizing areas before we begin work as well as after we finish the work.
  • All field employees will wear nitrile gloves and shoe protectors. We also recommend field employees wear a respirator for the safety and security of our employees and our customers while inside the customer’s home and any time the technician is working around hazardous material.
  • To minimize the possibility of sharing a surface, field employees have the option of giving the customer a plastic baggie (which the customer will pull from a box to ensure that we have not touched the baggie chosen) which we will then place our tablet into for signature on our screen. Once the customer has signed the screen, we ask that they hold the baggie in a manner that we can reach in without touching the baggie to retrieve our device

Washing Hands

Our Work is Our Word.

Quote Mark
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General Plumbing
Licensed Plumber Johnny Olivera was great! I found him to be very detailed and thorough in diagnosis of the problem and how to fix it - Ask for Johnny, that’s who I’m calling out next time I need a plumber!
B.N.
General Plumbing
We have worked with Legacy for many years and on various projects. They are professional, do good work and treat us fairly. We've been fortunate enough to have Wayne help us out several times. We've also asked for help on plumbing issues that weren't necessarily in their scope. Theron always steps in and helps with his insight and knowledge. They are greatly appreciated. Joyce D.
Joyce D.
General Plumbing
I've never been very fond of reviews. I tend to be pretty skeptical of them and there are a lot of these online sites that post reviews that make it hard to really know if the reviews are real or not. I was glad to know that I could post directly to the company website so that I can compliment Legacy on the great work they do. After doing an online search and calling around to a number of companies I finally stumbled on Legacy's website and liked all of the information that was available there about the company, their technicians, their services - and even their promotions. I was very pleasantly surprised when I called to get a quote. Carmeisha, their customer service expert, is refreshingly attentive, pleasant, thorough, and efficient. She was able to get my project request on their calendar quickly and at a time that was convenient for me. Their technician, Mike, notified me ahead of arrival so I knew who was en route and when he would arrive. Once here, Mike introduced himself. He was very pleasant, very polite. He explained what the work would entail and reiterated the cost. It was indeed as I had been quoted over the phone. No surprises - and very fair. Mike was efficient, thorough, and attentive to detail. He was able to complete the work surprisingly quickly. I'm very glad that I called Legacy. Their website states they provide 'service with integrity, which was truly evident in the quality of the work as well as the integrity of the individual, Mike, the technician that did the project I called them about. Legacy is very fortunate to have someone like Mike on their team. He's not only a professional, very skilled and knowledgeable, but he's also very cordial and respectful, and his concern to explain the work and provide helpful tips on maintenance, etc., were much appreciated. I was skeptical, but the reviews about Legacy proved to be true. They're a refreshingly honest and efficient company and I wouldn't hesitate to wholeheartedly recommend them.
Danni C.