Our COVID Response

At Legacy Plumbing, the health and well-being of our customers, teammates, and communities is our top priority.

On behalf of everyone at Legacy Plumbing, our hearts go out to all those impacted by COVID-19. We are dedicated to ensuring the health and safety of our employees, customers, and the community. Legacy is constantly monitoring the situation to ensure we are taking all necessary precautions to keep everyone safe. 

We understand the concern and uncertainty surrounding the coronavirus and are committed to being responsive to the needs of our customers and co-workers.

As a company that is founded on servicing personal homes and businesses, we are asking customers to notify us if anyone has had symptoms that the CDC has identified as being related to the virus.

Symptoms may include fever, cough, or shortness of breath within the last 14 days. We appreciate your honesty and assistance as we do our part in helping to end this outbreak.

Our Commitment to Employees, Customers & Community

  • Our advocates are asking all customers to notify us if anyone in their home has had symptoms that the CDC has identified as being related to the virus.
  • We are asking that any team member who is showing any signs of infection to stay at home until cleared by a physician to return to work.
  • All work surfaces and especially high-touch surfaces at our office are being sanitized multiple times per day
  • All fleet vehicles will be sanitized multiple times per day. Minimally, in the morning before the start of the shift, the inside of the vehicle cab will be thoroughly sanitized and the back of the truck will be sprayed with Lysol.
  • Whenever possible, all team members should apply the social distancing of six feet from another person
  • Until further notice, we are cancelling all group meetings and planned gatherings
  • We have spread out all office employees to more distant locations to prevent close contact.
  • All field employees will continue good hygiene practices by washing hands as often as possible, wearing gloves, using hand sanitizer and sanitizing areas before we begin work as well as after we finish the work.
  • All field employees will wear nitrile gloves and shoe protectors. We also recommend field employees wear a respirator for the safety and security of our employees and our customers while inside the customer’s home and any time the technician is working around hazardous material.
  • To minimize the possibility of sharing a surface, field employees have the option of giving the customer a plastic baggie (which the customer will pull from a box to ensure that we have not touched the baggie chosen) which we will then place our tablet into for signature on our screen. Once the customer has signed the screen, we ask that they hold the baggie in a manner that we can reach in without touching the baggie to retrieve our device

Washing Hands

Our Work is Our Word.

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General Plumbing
We requested Tony Packer. Tony had previously helped us out, and he was/is wonderful! He is innately charming, intelligent, kind, patient, and thoughtful. Also, Tony is a highly skilled professional who consistently does beautiful work. The Legacy staff has been great! They are efficient and want to do whatever they can to assist in solving our plumbing situation. We are so thankful that Tony has been here to help us out of our "scrapes", and we are also thankful for Legacy Plumbing being there for us! Sherry and Steve W., Frisco
Sherry and Steve Wainwright
General Plumbing
Hey Tom, thanks for your help. Again after watching Shaun (not sure of spelling) on YouTube. He said call if I had any other questions and I did from Georgia to Texas, and you answer my call. you check and found Kelly (my man) the task was simple for him and greatly appreciated for me! he gave additional advice about the unit and I could not be more pleased. Legacy Plumbing Service with Integrity. Now that goes a long way! AND IT'S TURE. Tom and Kelly thanks again for your help with this matter Regard Floyd
Floyd Blackwell
General Plumbing
Sam and Shelby installed new half bathroom toilet for us. They were extremely professional, informative of all repairs/installation being completed, and did it all in a timely manner. I was very pleased with both Sam and Shelby and will definitely continue to call on Legacy Plumbing when any plumbing issue arises.
Lisa Walden